About this role
Sr Outreach Worker
Position Description: This position will serve as primary contacts for medically needy patients. Responsibilities include processing provider claims, using computer system to record and report patient information, patient case finding, financial screening, program enrollment facilitation, non-medical counseling, case tracking, and preparing all necessary case documentation. Persons in this position will serve as program spokespeople and representatives to participating health care providers, local communities and local health agencies; therefore, this position requires a positive and professional attitude when working with patients, community leaders, and local health agency and state agency care workers. Persons in this position will be expected to travel between local health-agencies in the fulfillment of their duties and may be asked to make occasional home visits. Work is performed in usual clinic conditions; requires a high degree of contact with patients and families, clinic staff and outside support agencies. Travel and ability to respond to needs during off- duty hours may be required in unusual situations. • Texas Tech Health El Paso (TTEP) is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. • Additionally, this position is not eligible for remote or hybrid opportunities. All work is required to be performed onsite at TTEP.
Major/Essential Functions: • Screens clients for eligibility on Healthy Texas Women, BCCS, Family Planning Programs as well as the Bayer and institutional programs. If eligible, enrolls clients in programs for services. • Assists clients in completing application for CHIP Perinatal Program, Medicaid, Health Texas Women's Program and the Bayer Program. Creates files for each client, enters information in the appropriate database and follows-up on application status and appointments. Schedules patient appointments for Ob/Gyn services. Contacts clients to follow-up on their Medicaid, CHIP Perinatal, Healthy Texas Women, Family Planning, BCCS and Bayer application. • Verifies healthcare benefits utilizing provider portal for various insurances. • Schedules medical appointments and procedures for community healthcare providers and correctional detention facilities. Obtains prior authorization form for correctional detention facility as needed for medical procedures. Contacts correctional detention facility personnel to follow-up on clearance for appointments and/or procedures. • Communicates with community healthcare providers regarding referrals and transfers. • Ensures all necessary paperwork is received and scanned into EMR prior to the date of patients' appointment. • Participates in outreach and in-reach activities. Follows-up on outreach efforts. Mails out renewal notices monthly for the various grant programs. • Works with providers and staff to meet performance measures for the grant funded programs. Completes agency reports, assessments and surveys by meeting all deadlines. • Screens patients for potential abuse situations. Reports any suspected abuse cases to the state. • Enters, maintains and updates financial information and demographics in Athena IDX and RedCap. Tracks patient information for the various programs on a database or spreadsheet for tracking purposes. • Answers phone lines, relays messages by phone, in writing or electronically. Presents, tracks and reports on outreach and in-reach efforts. • Remains current with all licensure, certifications and mandatory compliances and trainings required of this position. • Adhere to all policies, procedures and practices (Regents Rules, TTUS, HSECEP OPs, etc.). • Personally, and consistently demonstrate, display and act in accordance with TTUHSC EP's Values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork). Serve as a Value's leader while actively promoting and encouraging staff across the institution. • Perform all other duties as assigned.
Required Qualifications: • A minimum of a High School diploma or equivalent. • At least three years experience in a business office environment. • Higher education may substitute on a year for year basis.
Preferred Qualifications: • Bilingual (English/Spanish) and computer literate
EEO Statement: All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
Jeanne Clery Act: The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.
Pay Statement: Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.