About this role
Job summary
General Practice Call Handler | Brooklands Health CentreFull-Time (40) or Part-Time Contract Can Be Considered
Are you passionate about helping people and making a real difference in your community? We are looking for a role where you can truly make a difference every day?
Main duties of the job
Join our team in Milton Keynes as a GP Call Handler and become the first point of contact for patients accessing healthcare services.
Based at Brooklands Health Centre in Milton Keynes, you'll be part of a supportive and fast-paced environment where your communication skills and attention to detail will help ensure patients receive the care and guidance they need. If you enjoy working with people and thrive in a busy setting, this could be the perfect role for you.
About us
Join OneMedical Group. Shape a healthier future
For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. As a leading independent healthcare organisation, we provide NHS services at scale and design, build and manage the spaces where care happens bringing everything together under one roof. We are proud to be the only organisation in the UK to do this. Family-run and values-led, our purpose is simple and powerful: to provide a healthier future for all. Guided by People First, Working Together and A Healthier Future, we deliver healthcare with compassion, innovation and a deep commitment to reducing health inequalities working in true partnership with the NHS. At OneMedical, diversity of thought is valued, collaboration is essential and every role contributes to meaningful change. Inspired by the traditional family doctor, The OneMedical Way is personal, trusted and rooted in community.
Job description Job responsibilities
Key Responsibilities:
Answer incoming patient telephone calls in a professional and courteous manner Handle a wide range of patient queries efficiently and sensitively Book, amend, and cancel appointments using the EMIS system Accurately navigate patients to the appropriate clinician or service (signposting) Manage general administrative queries and provide support where required Maintain accurate patient records and ensure confidentiality at all times Work collaboratively with clinical and administrative teams to ensure smooth service delivery
Training & Development:
Training can be provided Career development opportunities Ongoing support and development opportunities available
Our Benefits;
NHS Pension with 20.6% Employer Contribution 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time) Extra day of leave per year for work anniversary Enhanced Maternity, Maternity/Paternity Support, Adoption pay Participation in OMGs refer a friend scheme Eye care scheme free eye test plus a contribution towards glasses Cycle to work scheme Access to NHS Discounts £12.71 per hour
Equality, Diversity and Inclusion
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: [email protected]
Person Specification
Experience Desirable
Previous experience in a call handling, reception, or administrative role Experience working within a GP practice or healthcare setting
Knowledge, Skills and Abilities Essential
Excellent verbal communication skills and a professional telephone manner Strong customer service skills with a patient focused approach Good organisational skills and ability to prioritise workload Ability to remain calm and work effectively under pressure Competent IT skills and attention to detail Ability to handle sensitive and confidential information appropriately Strong problem-solving skills and ability to effectively signpost patients
Desirable
Familiarity with EMIS and SystmOne Understanding of services and patient pathways
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name OneMedicalGroup
Address Milton Keynes
Milton Keynes
East Midlands
MK8 1EQ
Employer's website https://www.onemedicalgroup.co.uk/ (Opens in a new tab)