About this role
Salary: £24,785 - 45,000 per year
Requirements: Minimum 3 years experience in a similar roleCCNA, CWNA, or equivalent qualificationUnderstanding of security protocols and data privacyExperience within the hospitality industry is a distinct advantageExperience with one or more of the following is an advantage: Ruckus, WatchGuard, Barracuda, Veeam, HPE, Fortinet, Meraki, Nevaya, Verkada, MicrosoftExperience or understanding of ISO27001 and ISO9001 accreditations is desirableDegree in IT, Computer Science, or a related field is desirableExperience working for an MSP is desirable Responsibilities: Troubleshoot and resolve IT issues including Wi-Fi, hardware, software, networks, and related systemsProvide remote and onsite technical support to our clientsMonitor and respond to support tickets within agreed SLAsEscalate unresolved issues to our 3rd line support teamCreate and maintain up-to-date documentation of issues and resolutionsInstall, configure, and document software and hardware systemsMaintain high standards of customer serviceParticipate in onsite IT projects including system upgrades, migrations, and deployments Technologies: HardwareSupportNetworkSecurityVeeamActive DirectoryAzureCloudHyper-VLANOffice 365TCP/IPVMwareWindows More:
We have over two decades of experience delivering IT infrastructure solutions within the hospitality sector, working with large hotels and groups across the UK and Europe. We design, configure, implement, support, and manage tailored technology solutions for boutique and smaller hotel groups, including IT networks, Wi-Fi, IPTV, IP phones, and CCTV. We are Ruckus Elite partners and work collaboratively with our clients to ensure their guests enjoy a seamless experience. This is a central London-based role with daily commuting required, and it offers strong scope for personal development as you grow from internal support into external field engineering alongside respected network and Wi-Fi specialists.
last updated 37 week of 2026