About this role
The QSR, Quick Service Restaurant, Supervisor oversees the day to day activities of assigned F&B outlet and directly supervises all corresponding personnel. This responsibility encompasses profitability, employee relations and customer relations. HOW YOU WILL CREATE THE EXTRAORDINARY
• Directly supervise all personnel and operations during assigned shifts. • Ensure all activities and job duties are performed according to established company and departmental policies, procedures, and goals. • Properly schedule employees in accordance with customer volumes. • Resolve customer claims or other disputes between subordinate employees in a fair and patient manner. • Seek ways in which to reduce departmental operating costs without affecting the quality of beverage or service. • Keep the Multi-Outlet Manager informed of all pertinent information and irregularities occurring in the Department. • Make sure prompt, courteous service is consistently provided to all customers and that employees always conduct themselves in a professional manner. • Interact effectively with all other departments. • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. • Must be able to obtain a required Virginia Lottery Non-Gaming License. WAGE $22.00/hr
• Strong technical background and strong supervisory, leadership and communication skills essential. • Work requires prior restaurant experience. • Work requires effective communication in English, both verbal and written form in a professional manner. • Must present a neat and professional appearance. • Work requires interactions with customers, public and co-workers. • Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.
• Ability to stand for long periods of time. • Frequent walking. • Fast paced, high volume environment involving constant interaction with staff and public. • Shifts may vary based on business needs. • Must be able to handle intoxicated guests in a professional manner. • Must be able to tolerate secondary tobacco smoke. • Must be at least 21 years old