About this role
At Freshworks, we believe great employee experiences start with great people - and that includes you. We're growing fast, and we're looking for a Mid-Market Account Executive who's passionate about building relationships, solving meaningful problems, and shaping the future of work.
In this role, you'll partner with mid-sized businesses (500 - 1,000 employees) to help them enhance their employee experience (EX) with thoughtful, human-centered solutions. You'll guide customers through the buying journey with a consultative approach - connecting their needs with the tools that empower teams, streamline onboarding, and support IT service management.
This is more than just a sales role - it's about impact, collaboration, and growth.
What You'll Do:
Be a Trusted Advisor: Lead value-based conversations with mid-market customers to understand their needs around ITSM, onboarding, and employee engagement - and offer tailored solutions that drive real impact. Drive Smart Growth: Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discoveryNavigate with Empathy: Work closely with buying teams, creating trust and clarity throughout the decision-making process Own the Deal: Manage and close mid-sized opportunities with confidence, from negotiation through final agreementCollaborate Across Teams: Partner with our Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless experience for every customer
3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets and building strong customer relationshipsA natural communicator who knows how to listen deeply, ask the right questions, and drive valueSolid understanding of SaaS platforms - bonus points if you've worked with employee experience (EX) solutionsComfortable working in a fast-paced, evolving environment where your ideas are valuedA consultative, adaptable, and thoughtful approach - you're strategic but also hands-on when needed Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our brand new San Mateo Office.
$100,000 - $150,000 Base Salary. This role is also eligible for variable compensation and equity.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.