About this role
Job summary
An exciting opportunity has arisen for a part-time receptionist to work within the fast paced Urgent Treatment Centre at Weymouth Community Hospital. This post is an 12 hour permanent position and follows a 4 week rolling shift pattern, working between the hours of 0800 and 2000, 365 days a year.
As the first point of contact for patients coming into the department, the successful candidate will be enthusiastic and motivated, have a flexible approach to working and have excellent interpersonal and communication skills.
Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.
Main duties of the job
You must have excellent organisational skills and be comfortable working in a busy environment, handling enquiries from patients, relatives, and clinical colleagues face-to-face, by email, and over the phone.
You will be responsible for booking patients on arrival and updating health records using electronic systems. Duties include filing patient data, arranging appointments, processing referrals for patient pathways, emailing, and supporting discharge letter production and distribution.
The team also maintains local standard operating procedures, manages purchasing, collects data, and carries out general office tasks.
Key Responsibilities:
Deliver efficient administrative support to ensure the smooth operation of the department, while upholding strict confidentiality at all times.
Professionally liaise with patients, external organisations, services, and internal departments within the Trust.
Collaborate effectively as a team member, demonstrating strong communication and problem-solving skills.
Maintain clear and professional communication with all contacts.
Present a professional front-of-house appearance, adhering to the specified dress code: black/navy/white top paired with black/navy trousers or skirt.
Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job description Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.
All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do [email protected]
Person Specification
Knowledge, Skills & Training Essential
Educated to GCSE level or equivalent experience. Competent keyboard skills Excellent communication skills
Desirable
Administration and/or IT qualification Previous experience in healthcare environment
Job specific experience Essential
Experience of dealing with telephone enquiries Understanding of confidentiality Previous reception experience Experience of interacting with the public
Desirable
Significant and recent experience in an office environment in a clerical/admin capacity Previous PAS experience
Additional Requirements Essential
Demonstrable skills in written and spoken English to an adequate standard which enables the post holder to carry out the role effectively
Teamwork and Patient Care Essential
Ability to work effectively as part of a multidisciplinary team Strong organisational skills with attention to detail and accuracy
Desirable
Understanding of safeguarding and patient-centred care principles
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dorset HealthCare University NHS Foundation Trust
Address Weymouth Community Hospital
Melcombe Avenue
Weymouth
DT4 7TB
United Kingdom
Employer's website https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)