About this role
Job summary At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way. When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care. Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist - Bank at Westbourne Tower Care Home in Bournemouth. If this sounds like the place for you, wed love to hear from you! ABOUT THE ROLE Your focus as a receptionist will be to offer professional, high-quality customer service as the first point of contact within the home, as well as provide a range of administrative services. Other responsibilities will include: Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
Main duties of the job Avery Healthcare is seeking a warm, enthusiastic, and dedicated individual to join their award-winning team as a Receptionist - Bank at Westbourne Tower Care Home in Bournemouth. The role focuses on offering professional, high-quality customer service as the first point of contact within the home and providing a range of administrative services. The responsibilities include answering telephone calls, responding to enquiries at reception, redirecting calls to relevant staff, recording messages, completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager. Avery Healthcare values respect, compassion, and a shared commitment to exceptional care, and the role offers opportunities to learn and develop in a caring, supportive environment.
About us At Avery Healthcare, they strive to support the people who care for their residents, recognizing the hard work of their teams and celebrating efforts every step of the way. They are passionate about making a positive impact on residents' lives every day and are committed to helping employees grow in a caring, supportive environment with opportunities to learn and develop throughout their careers. Avery Healthcare is one of the UK's largest providers of luxury elderly care homes and believes in creating meaningful experiences for their residents and team alike, with a vision of creating meaningful lives together, offering exceptional care across their growing network of over 100 homes.
Job description Job responsibilities Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist - Bank at Westbourne Tower Care Home in Bournemouth. If this sounds like the place for you, wed love to hear from you!
ABOUT THE ROLE
Your focus as a receptionist will be to offer professional, high-quality customer service as the first point of contact within the home, as well as provide a range of administrative services.
Other responsibilitieswillinclude:
Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly. Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager. Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.
ABOUT YOU
To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.
Our ideal candidatemust:
Have excellent communication skills both verbal and written. Be confident in using computers. Have a positive,friendly,and welcoming attitude. Havepreviousexposure to problem-solving and client complaints.
ABOUT AVERY
At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.
Please note this role will require:
ADBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
Person Specification
Qualifications Essential
The ideal candidate must have excellent communication skills both verbal and written, be confident in using computers, have a positive, friendly, and welcoming attitude, and have previous exposure to problem-solving and client complaints. Living the values of being caring, supportive, honest, respectful, and accountable is essential.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Avery Healthcare Group Ltd.
Address Avery Healthcare
Bournemouth
BH4 9DR
United Kingdom
Employer's website https://www.averyhealthcare.co.uk/ (Opens in a new tab)