About this role
Job summary
We are recruiting passionate and proactive Neighbourhood Case Coordinators to join the Hertsmere Neighbourhood Proactive Care Service. An exciting part time opportunity (26.25 hrs per week) to play a key role in a new team delivering community-based, person-centred care for residents. Focusing on holistic assessment, care coordination, addressing health inequalities and delivering the strategic ambition of a 'neighbourhood health service'. This role has both an administrative and patient facing element.Working as part of a multidisciplinary team supporting a cohort of residents with moderate to severe frailty who have had 2 or more unplanned admissions within the last year, linking them to health, social care and voluntary sector services.
This service will see the shift from reactive care to proactive identification using risk stratification searches within Primary Care records. Searches will identify a cohort of patients who would benefit from targeted intervention to improve outcomes, overall experience and reduce the likelihood of further unplanned admissions. Operating alongside a number of acute and community services, with the ability to step patients up into appropriate services - including the highly successful virtual ward models in South and West Hertfordshire.
As this is a community-based role, there is a requirement to hold a full, UK driving licence with access to a car for business purposes (unless you have a disability as defined by the Equality Act 2010).
Main duties of the job
This Neighbourhood Case Coordinator role is a hybrid clinical/administrative role which would suit a person with experience working as a health care or therapy assistant in community settings who also has good administration skills to support with producing clinic letters, MDT meeting minutes, appointment bookings, etc.
Clinically you will be visiting patients at home or seeing them in clinic based settings to carry out assessment or monitoring of their long term conditions, providing advice and support to enable them to live well and avoid unnecessary hospital admissions, and liaising with health and social care professionals to ensure that care is well coordinated.
Within this role, the post holder will be responsible for:
o Working under delegated authority from a registered nurse or allied health professional (Neighbourhood Case Manager) to support patients on the Proactive Anticipatory Care Service, with the aim of reducing unnecessary admission to hospital by the completion of preventative comprehensive care plans and care coordination across a range of services.o This support may take the form of virtual consultation and review, face to face assessment or care delivery, professional liaison, and arranging and attending meetings with colleagues from across health and social care.o Work may be delivered in patient's own homes, in clinic, or other community settings.
About us
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Job description Job responsibilities
Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
Person Specification
Education/Qualifications Essential
GCSE General Education or equivalent in 5 subjects including Maths and English to a grade C or equivalent. Foundation Degree in Health and Social Care or equivalent qualification or experience. Diploma NVQ Care level 3 or equivalent qualification or experience.
Desirable
All new Healthcare Support Workers across the NHS are required to complete the Care Certificate programme. Willingness to undertake further training
Experience Essential
Experience of working with older people Experience of care giving Experience of working in a health or social care setting Experience with Microsoft office, diary management using outlook or equivalent software.
Desirable
Experience of working in the community setting Experience using electronic clinical records.
Skills and Knowledge Essential
Excellent verbal and written communication skills Ability to build effective relationships and work as part of a multiprofessional team. Excellent oral and written communication and presentation skills. Proactive and innovative with a basic understanding of community health care services Ability to work under pressure, prioritise effectively and manage competing demands. Self-management skills-managing time and workload Able to follow instructions and work independently without direct supervision Ability to assess a situation, identifying any risk or potential problem and act appropriately Demonstrate an understanding of what is meant by equal opportunities and able to apply knowledge to their practice IT skills Be willing to drive across West Hertfordshire, potentially in adverse weather conditions. The applicant would need to be able to use a map and SAT NAV to navigate to patient's homes. Adaptable and flexible. Appropriate level of physical fitness to perform the job (as outlined in the job description) with or without adaptations
Desirable
The application of the Data protection act and the principles patient confidentiality (information governance) Demonstrate the knowledge and understanding of safeguarding in practice. Knowledge of the System One data entry system
Key Attribute Essential
Able to provide evidence of where you have demonstrated the Trust's Values and Behaviours Able to demonstrate excellence in Customer Service Able to meet the required IT Skills for the post As this is a community-based role, with travel between patient homes, there is a requirement to hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010).
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Central London Community Health Trust
Address Potters Bar Community Hospital
Barnet Road
Potters Bar
EN6 2RY
United Kingdom
Employer's website https://clch.nhs.uk/ (Opens in a new tab)