About this role
Our associates celebrate lives. We celebrate our associates.
Manage the daily operations of a single Cemetery location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.
JOB RESPONSIBILITIES
Financial Management
• Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
• Accountable for monitoring and achieving annual financial goals
• Approve expenditures and invoices including overtime
Operations
• Manage the daily activities ensuring on-time services
• Assure the location’s operating practices comply with applicable federal and state regulations and Company policies
• Establish location goals and priorities
• Effectively present and communicate Company and Market strategies, values, and goals to staff
• Manage frontline supervisor’s responsibilities, expectations, and accountabilities
• Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
• Ensure the maintenance of buildings, facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture
People Development
• Develop a strong, trusting, and reliable team
• Understand team members’ career aspirations and provide assignments to develop skills and or close gaps
• Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration
• Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations
• Collaborate with Human Resources and Market Leadership for recruiting and retention
Other
• Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
• Develop and or implement plans to improve customer satisfaction index and on-line community reviews
MINIMUM REQUIREMENTS
Education
• High school diploma or equivalent
• Technical schooling diploma or Mortuary Science preferred
• Cemetery License needed or able to obtain one
Experience
• Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities
• Minimum (2) years of experience managing people or projects
• Budgeting and expense control experience strongly preferred
Knowledge, Skills and Abilities
• Ability to work evenings and weekends
• Financial and business acumen
• Proficient in MS Office suite
• Excellent customer service skills
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Pay:
• $70,664 - $89,232 yearly based on experience
Benefits:
• Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program
Postal Code: 92705
Category (Portal Searching): Operations
Job Location: US-CA - Santa Ana