About this role
What You Can Expect:
• Lead, develop and empower the IT Support team, ensuring reliable and responsive technology services • Drive service quality, incident resolution, SLA performance and continuous improvement • Act as the primary technology liaison between business leaders and Group IT • Represent business needs in Group IT projects and coordinate local implementation and readiness • Oversee infrastructure and workplace technology requirements, working closely with Group IT and external partners • Support cybersecurity, IT risk management and the implementation of Group security standards • Lead and coordinate IT projects, ensuring technology solutions support business priorities and deliver measurable outcomes • Identify opportunities for automation, BI, data and digitalisation to improve productivity and business performance • Build strong relationships with senior stakeholders and act as a trusted technology advisor • Manage IT priorities, budgets, vendors and resources while building a high-performing, service-oriented IT culture
What You Bring:
• Significant experience in IT management or senior IT leadership • Strong experience in IT support/service delivery • Knowledge of enterprise infrastructure, cybersecurity and IT risk • Experience with BI, analytics, automation and IT projects • Strong stakeholder and communication skills • Experience in a multinational or matrix organisation • Business-oriented mindset with strong problem-solving skills • Willingness to travel internationally (mostly Germany and South Africa) for extended periods