About this role
What You Can Expect:
• Coordinate Ocean Freight shipments from origin to destination, including booking, documentation, pre-alerts, tracking, and delivery. • Support Air Freight shipments and coordinate with airlines, agents, truckers, and other service providers as required. • Communicate with customers, overseas agents, carriers, and internal teams to ensure timely and accurate shipment information. • Prepare and issue shipping documentation, including Bills of Lading, Air Waybills, pre-alerts, and other required documents. • Monitor shipments and provide regular status updates to customers and internal stakeholders. • Coordinate and follow up on pickups, deliveries, and Proofs of Delivery (PODs). • Obtain and negotiate freight rates with carriers and service providers to support competitive pricing. • Review and reconcile shipment costs, pending charges, payables, and profit-share requests. • Prepare and issue customer invoices accurately and on time. • Assist with claims and other shipment-related issues, ensuring appropriate follow-up and resolution. • Maintain accurate client status reports and shipment files. • Ensure files are completed and closed accurately and within established timelines. • Identify and resolve operational issues while maintaining a high level of customer service. • Perform other logistics-related duties as assigned.
What You Bring:
• 3+ years of experience in freight forwarding or logistics, with strong experience in Ocean Freight operations. • Air Freight experience is considered a strong asset. • Solid understanding of international freight forwarding processes, documentation, and shipment coordination. • Experience working with ocean carriers, airlines, agents, trucking companies, and other logistics service providers. • Strong customer service and communication skills. • Excellent organization and time management skills, with the ability to manage multiple shipments and priorities. • Strong attention to detail and accuracy, particularly with shipping documentation and financial transactions. • Proficiency with Microsoft Office, including Excel, Word, and Outlook. • Bachelor's degree in Supply Chain Management, Logistics, or a related field is preferred; equivalent experience will be considered.