About this role
What You Can Expect:
At Rhenus, we connect people, technologies and opportunities around the globe. As our Global HR IT Service Desk Manager (Workday), you will ensure a seamless support experience for employees, managers and HR teams while driving service excellence across our global HR technology landscape.
• Lead the global HR IT Service Desk for Workday • Ensure high-quality support services and achievement of service level targets. • Manage incidents, requests, problem management and knowledge management processes. • Support the Workday Product Owner Team with automation of business processes. • Monitor support performance through KPIs and user satisfaction metrics. • Partner with HR, IT and global stakeholders to resolve issues and improve service delivery. • Drive continuous improvement, automation and self-service capabilities. • Support Workday releases, enhancements and adoption initiatives globally.
What You Bring:
• Experience in HR Systems, HR Technology or IT Service Management. • Strong Workday support and service delivery experience. • Knowledge of ITSM/ITIL processes, Target Operating Model and best practices. • Experience managing support teams and/or external service providers. • Strong stakeholder management, communication and problem-solving skills. • Customer-focused mindset with a passion for improving the employee experience. • Fluent in written and spoken German and English.