About this role
Key Responsibilities
People Leadership
• Lead, coach and develop a team of Platform Engineers in Romania, building a high-performing, collaborative and customer-focused culture. • Conduct regular one-on-one meetings, feedback discussions, coaching sessions and career development conversations, including performance-related topics where applicable. • Support recruitment, onboarding and talent development to build a strong and sustainable organization. • Promote knowledge sharing, cross-training and continuous learning within the team. • Ensure clear objectives, role clarity and accountability for all team members. • Build employee engagement, motivation and well-being while creating an environment based on trust, ownership and continuous improvement. • Support succession planning and capability development aligned with the organization’s strategic roadmap. Operational Leadership
• Manage the day-to-day operations of the Romania Foundational Platforms team. • Prioritize workload, allocate resources and ensure operational commitments are delivered efficiently. • Monitor team performance, service quality and operational KPIs, taking corrective actions where necessary. • Lead operational reviews, identify improvement opportunities and drive execution of action plans. • Ensure operational readiness for new services, platform changes and service transitions. • Coordinate incident response, major operational issues and escalations within the team’s responsibility.
Service & Technical Leadership
• Act as the operational counterpart and matrix-aligned Team Lead for the central Foundational Platforms organization. • Ensure close alignment with the Head of Foundational Platforms regarding priorities, governance, roadmap initiatives and operational standards. • Build and further develop capabilities in Romania across selected foundational platform services and service components, for example in areas such as: • Identity & Access Management • Directory Services • Certificate Services • Access Services • Enterprise Job Scheduling • Monitoring & Logging • Managed File Transfer
• Ensure reliable operational delivery for assigned platform services and service components operated from Romania. • Support service transitions including knowledge transfer, documentation, operational readiness and stabilization. • Ensure stable, secure and compliant platform operations aligned with global standards. • Drive continuous improvements in monitoring, automation, incident management, problem management, change management and lifecycle management. • Ensure operational compliance with security policies, audit requirements and governance standards.
Stakeholder Management
• Collaborate closely with global service owners, architects, infrastructure teams, application teams and external service providers. • Build strong relationships across international teams while acting as the primary leadership contact for the Romania organization. • Communicate operational status, risks, dependencies and improvement initiatives to management. • Balance local team priorities with global platform objectives. • Support strategic initiatives and organizational changes affecting foundational platform services.
Knowledge, Skills & Experience
Leadership
• Experience in leading, coordinating, coaching or mentoring technical employees within an enterprise IT environment. • Demonstrated ability to motivate, develop and retain high-performing employees. • Experience with feedback, coaching or employee development discussions; experience with formal performance management processes is an advantage. • Strong decision-making and prioritization skills in dynamic operational environments. • Ability to build trust, build collaboration and create a positive team culture. • Comfortable leading through influence within a matrix organization. Technical & Operational
• Several years of experience in enterprise IT infrastructure, platform operations or foundational services. • Good understanding of foundational IT platform services, with deeper expertise in at least some relevant areas such as Identity & Access Management, Directory Services, Certificate Services, Monitoring, Logging, Automation or comparable enterprise platforms. • Experience in managing operational services based on ITIL principles, including Incident, Problem, Change and Service Management. • Experience with service transitions, operational takeovers and knowledge transfer. • Understanding security controls, governance and compliance requirements. • Experience with operational KPIs, service reporting and continuous improvement initiatives.
Personal Competencies
• Excellent communication and stakeholder management skills. • Strong analytical and problem-solving abilities. • Structured, reliable and highly organized way of working. • Ability to manage competing priorities while maintaining service quality. • Customer-oriented mindset with strong ownership and accountability. • Comfortable working in an international and matrix-based organization. • Very good English language skills; German is considered an advantage.