About this role
Job summary Job title: Assistant Practice Manager Location: Victoria & Five Elms Medical Centre Salary: Up to £35,000 depending on experience Hours: 37.5 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main duties of the job As an Assistant Practice Manager, you will support the Practice Manager to ensure the smooth operation of the practice. This includes developing efficient management systems in areas like IT, Human Resources, and Financial Management. The role also involves overseeing the day-to-day operations, ensuring effective processing of administrative tasks, and liaising with the reception and administrative team to meet both Local and National KPIs. You will promote the development and identify training needs of reception staff, lead the reception staff appraisal system, and ensure effective supervision of the reception team. Key responsibilities also include ensuring rapid response to telephone calls and taking immediate corrective actions when necessary. The ideal candidate should have reception/customer care experience, an understanding of health services, and excellent communication and organizational skills. You must be able to work within a team, maintain confidentiality, and adapt to changing priorities.
About us Operose Health aims to provide local primary care services on a large scale, with an objective to enhance access, outcomes, and patient experience. Colleagues at Operose Health are encouraged to embody their core values: Caring, Ambitious, Resourceful, and Excellence. The company values compassion and understanding, encouraging an open mindset to help people achieve healthier futures. They are determined to transform the patient experience by redefining primary care. Operose Health also fosters a culture of creativity, agility, and lifelong learning, striving to continually improve service quality. Furthermore, they aim to achieve excellence by providing the best possible service for patients, employees, and NHS partners. As a large-scale provider, there are significant opportunities for specialization and career development. Benefits offered include up to 27 days of annual leave plus bank holidays, access to learning management systems, car benefit schemes, travel season ticket loans, discount cards, and employee wellbeing services.
Job description Job responsibilities
Job title:Assistant Practice Manager
Location:Victoria & Five Elms Medical Centre
Salary:Up to £35,000 depending on experience
Hours: 37.5
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:
You will support the Practice Manager and ensure the smooth running of the practice, where required, develop efficient systems of management to include IT, Human Resources, Financial Management and to delegate tasks appropriately. You will be overseeing the day-to-day operation of the surgery, youwill ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team while leading the attainment of Local and National KPIs, and APMS KPIs. Promote the development and identify training needs of reception staff and provide support in the achievement of the objectives of their personal development review. As well as lead the reception staff appraisal system. Ensure effective supervise the work of the reception team and co-ordinate support services for other team members and ensure rapid response to incoming telephone calls and ensure appropriate action is taken and messages are recorded and take immediate corrective action when needed.Ideal Candidate: What we look for in new colleagues:
Reception/customer care experience is essential. You will be required to have a understanding of health services together with a passion for improving lives and improving healthcare. Excellent communication and organisation skills. Ability to work within a team and wider colleagues. Must be able to work within processes/procedures and needs to maintain confidentiality and data security. Must be able to adapt to dealing with changing priorities and flexible to work different shifts as required by business needs. Package Description: How well support you:
Annual salary of up to £35,000 depending on qualifications and experience. 27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications Essential
Reception/customer care experience is essential. Understanding of health services is required. Excellent communication and organization skills are needed. Ability to work within a team and maintain confidentiality is crucial.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
Dagenham
RM9 5TT
United Kingdom
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)