About this role
Job summary Job title: Receptionist/Administrator Location: Broad Oak Medical Practice Salary: FTE £24,960.00 Pro-rata £16,640.00 Hours: 25 hours per week Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main duties of the job The Receptionist/Administrator role at Operose Health involves improving access, outcomes, and patient experience at the Broad Oak Medical Practice. You will respond to patient queries, liaise with the primary care team, manage appointment requests, maintain patient records, and ensure confidentiality. Additional duties include emailing, scanning, coding clinical correspondence, processing prescription requests, and supporting efficient workflows using information systems. Ideal candidates should have reception or customer care experience, excellent communication skills, and basic PC skills in Word, Excel, and email. Previous NHS experience is welcomed but not essential.
About us Operose Health is committed to delivering primary care services at scale with a focus on improving access, outcomes, and patient experiences. By living our values of Caring, Ambitious, Resourceful, and Excellence, our colleagues are empowered to achieve the best results for patients and each other. We listen with compassion, support healthier futures, innovate with determination, go above and beyond in service improvement, and strive for excellence in all interactions. By joining our team, you become a vital part of our mission to redefine and revolutionise the future of primary care.
Job description Job responsibilities
Job title:Receptionist/Administrator
Location:Broad Oak Medical Practice
Salary:FTE £24,960.00 Pro-rata £16,640.00
Hours: 25 hours per week
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:
Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes.Ideal Candidate: What we look for in new colleagues:
Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential. Package Description: How well support you:
27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications Essential
Reception or customer care experience required. Excellent communication skills, both spoken and written. Basic proficiency in PC skills like Word, Excel, and email. Previous experience in the NHS is welcome but not essential.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
Nottingham
NG8 6LN
United Kingdom
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)