About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Training Associate Remote, Malaysia What you get: 6-month contract with relevant shift allowance Paid Training Weekends OFF Job Requirements:
• Good communication skills (English) • Must be able to perform a dual role in data processing and technical helpdesk support • Good experience on Microsoft Excel & other Microsoft applications • Experience managing Learning Management System (LMS) would be an advantage. • Experience in managing ticketing tools such as ServiceNow would be an advantage. • Must be able to work on night shift (8PM to 5AM) as supporting U.S hour. Summary: Provide learning administrative services to support client learning and data management needs Duties and Responsibilities include the following:
• Perform data entry as it relates to learning administration • Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow) • Make certain client standard operating procedures, processes and service level agreements are maintained • Identify and trouble shoot discrepancies and issues • Escalate issues to Manager for resolution Qualifications:
• General Profile • Knowledge of LMS and LRW systems • Has developed skills in a range of processes, procedures, and systems. Problem Solving
• Provides solutions to atypical problems based on existing precedents or procedures. Interpersonal Skills
• Good communication skills both verbal and written Responsibility Statements
• Communicates directly with client on questions, revisions, and issues. • Identifies client issues and escalates appropriately. • Performs other duties as assigned. • Complies with all policies and standards. • Good to have VeevaVault experience • Attention to detail • Ability to work in multiple sites simultaneously • Completes atypical assignments. • Works within established procedures and practices. • Completes work with limited supervision.