About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Credit & Collections Key Responsibilities Collections & Recovery
• Contact customers by phone regarding past-due accounts. • Collect outstanding payments while adhering to company policies and regulatory requirements. • Negotiate payment arrangements and settlement options when appropriate. • Encourage customers to make immediate payments or commit to payment plans. • Follow up on broken promises to pay and unresolved accounts. • Escalate accounts according to established procedures. Customer Service
• Provide excellent customer service during all customer interactions. • Listen to and address customer concerns professionally. • Explain account balances, fees, payment options, and account status. • Resolve customer inquiries and disputes related to outstanding balances. • Maintain a positive relationship with customers while achieving collection objectives. Account Management
• Review customer accounts and payment history. • Update customer information and collection notes accurately. • Document all customer interactions in the collection system. • Monitor accounts to ensure timely follow-up activities. • Maintain confidentiality of customer and company information. Compliance
• Adhere to company policies, collection procedures, and applicable regulations. • Ensure all customer interactions are ethical and compliant. • Follow security and data privacy guidelines. • Maintain accurate and complete account records. • Skills • Excellent verbal and written communication skills. • Strong negotiation and persuasion abilities. • Ability to manage customer objections professionally. • Basic computer proficiency, including Microsoft Office applications. • Strong attention to detail and organizational skills. • Ability to work in a fast-paced environment and meet targets. • Key Performance Indicators (KPIs) • Amount collected versus target • Right-party contact rate • Promise-to-pay rate • Promise-to-pay kept rate • Collection productivity • Average handle time (AHT) • Quality assurance scores • Attendance and adherence • Customer satisfaction scores • Core Competencies • Communication • Negotiation • Customer Focus • Problem Solving • Time Management • Accountability • Resilience • Teamwork • Typing Speed Requirement 20WPM
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.