About this role
TELLER
Job Overview: As the face of Fidelity to our customers, you'll build relationships by positively representing our products, solutions and legacy of service. You'll work in a team environment to engage customers and deliver an exceptional experience at all touch points. At Fidelity, we seek to deliver a level of service unsurpassed by any bank, anywhere, any size. Ready to represent a customer-oriented, community-focused organization? Let's talk.
This candidate will be responsible for the following:
• Provide superior customer service while fulfilling customer requests in all transactions.
• Processing transactions accurately, addressing account inquiries, and resolving routine issues.
• Deepen relationships through value-add recommendations to existing customers and prospective customers.
• Drive adoption of digital banking services with new and existing customers.
• Ensuring operational and regulatory compliance of the branch.
• Accurate processing of transactions, completing end-of-day reporting and documentation, adhering to safe cash and negotiable instrument practices.
• Following all safe deposit box protocols, identifying customers, and protecting the confidentiality of customer information.
• Build and sustain relationships with internal and external customers which will uphold a positive reputation among the retail branch teams and Fidelity Bank.
Requirements for this position include:
• High school diploma (or equivalent) required.
• Strong computer skills including Microsoft Office.
• Strong sales and service skills.
• Excellent interpersonal, written, and verbal communication skills.
• Must be organized with good time management skills.
Preferred requirements include:
• 1+ year of banking or financial services experience.
• 1+ year of cash handling experience.
EEO/Veterans/Disabled