About this role
Job Overview
Fidelity Bank is seeking an experienced Computer Operations Manager to lead the Computer Operations department and support the Bank's IBM Power Systems infrastructure. You will manage operations staff and ensure the reliability, security, performance, and availability of one of the Bank's most critical technology environments, serving as both a people manager and a senior technical resource.
The candidate selected for this position will be responsible for:
- Manage the Computer Operations department, including hiring, scheduling, shift coverage, performance management, and staff development.
- Set departmental priorities, service levels, and operating standards for daily processing, batch, backup, and reporting activities.
- Develop and manage the department budget, resource plans, and vendor relationships.
- Ensure adherence to change management, audit, regulatory, and business continuity requirements, and serve as the escalation point for operational incidents.
- Administer, maintain, and secure the Bank's IBM Power Systems infrastructure, including upgrades, lifecycle management, user access, and authority management.
- Monitor system operations, job scheduling, backups, and production workloads to ensure successful completion of critical business processes.
- Manage high availability and disaster recovery solutions, including replication, backup strategies, and recovery testing.
- Support core banking applications and related functions, including payment processing, file transmissions, and interfaces.
- Lead root cause analysis and resolution of complex system and application issues.
- Develop automation, documentation, and operational procedures to improve reliability and consistency.
- Provide technical leadership and mentoring, and participate in on-call support, maintenance, and disaster recovery exercises.
Requirements for the position include
- Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field preferred; equivalent technical experience supporting IBM iSeries and financial services core systems may be considered.
- 5+ years supporting IBM Power Systems, with expert knowledge of architecture, administration, performance tuning, and capacity planning.
- 3+ years in a supervisory or management role leading a computer operations, data center, or IT operations team, including 24x7 shift coverage.
- Experience with budgets, staffing plans, vendor contracts, and reporting performance metrics to senior management.
- Experience supporting mission critical banking or financial services platforms, including OS upgrades, PTF deployments, and disaster recovery testing.
- Strong knowledge of change management, risk management, and audit and regulatory requirements; experience working with auditors and examiners.
- Hands on experience with BRMS, Mimix, Fortra, Precisely, DCM, iNav, and related tools, and with automating operational tasks.
- Strong communication, planning, and people management skills.
- Ability to lift up to 50 pounds, respond to after-hours incidents, and participate in an on-call rotation.
Preferred qualifications for this position include
- Familiarity with FIS Horizon, Horizon XE, BOSS, or comparable core banking systems.
- IBM Power Systems, ITIL Foundation, and Security+, Network+, or equivalent certifications.
- Training in banking compliance, cyber security, risk management, and change management.
EEO/Veterans/Disabled