About this role
Job Overview
As the face of Fidelity to our customers, you'll build relationships by positively representing our products, solutions and legacy of service. You'll work in a team environment to engage customers and deliver an exceptional experience at all touch points. At Fidelity, we seek to deliver a level of service unsurpassed by any bank, anywhere, any size. Ready to represent a customer-oriented, community-focused organization? Let's talk.
The candidate for this position will be responsible for:
- Providing outstanding customer service
- Referring products that provide a better banking experience for our customers
- Demonstrating knowledge of Fidelity's products and services
- Seeking sales opportunities through customer relationships and conversations
- Recommending Bank products and services to customers using the Teller Pod technology to conduct a variety of day-to-day transactions
- Approaching, greeting and welcoming customers into the branch
- Establishing relationships while understanding customers' needs by asking appropriate questions and recommending solutions to strengthen customers' financial well-being
- Fostering teamwork across all areas of the Bank
- Engaging customers and delivering an exceptional customer experience at all touch points and customer zones within the branch
- Maintaining strict standards of confidentiality and performing duties in a manner that supports Fidelity Bank's core values
Requirements for the position include
- A high school diploma or equivalent
- Minimum two years' experience with the public/customers
- Minimum one year of sales experience
- Demonstrated ability to deliver customer service and be a team player with the ability to comfortably move into different roles throughout the work day
- Strong written, verbal communication skills and cash handling experience
Preferred qualifications for this position include
- One year of supervisory experience preferred
- Previous banking or financial services experiences
EEO/Veterans/Disabled