About this role
Job summary
This is a new and exciting role for the volunteer to support the clinical leadership team with a new peer-led patient council. They will support in engaging patients with providing feedback regarding their experience within the service and be a big part of developing and facilitating the patient council alongside the clinicians.
Main duties of the job
The volunteer is required to work within the list of tasks identified as follows:
Responding to enquiries in a polite manner and ensuring an appropriate response is initiated.
Contacting patients about the patient council
Supporting with scheduling talks/topics for patient council sessions
Supporting with the logistics of organising the patient council.
Capturing feedback from the meetings
Printing and posting letters associated with this
Photocopying
Filing
Confidential shredding
Report any concerns to the Supervisor / Service Manager
Ad-hoc administration duties required to support admin function
Collation of data and use of Microsoft packages
About us
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.
We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.
We are dedicated to the development of our our people and hold a learning half day every month for our colleagues.
We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:
https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/
To find out more about working for RDaSH and the fantastic benefits we offer visit our website:
https://workwithrdash.co.uk/
We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:
https://youtu.be/WMJSkLoTk4Q
The main terms and conditions of service can be found here:
https://www.nhsemployers.org/publications/tchandbook
Job description Job responsibilities
The volunteer is required to work within the list of tasks identified as follows:
Responding to enquiries in a polite manner and ensuring an appropriate response is initiated.
Contacting patients to inform them of upcoming patient council
Organising talks/topics for patient council sessions
Supporting with the logistics of organising the patient council.
Writing minutes for the meeting.
Printing and posting letters associated with this
Photocopying
Filing
Confidential shredding
Report any concerns to the Supervisor / Service Manager
Ad-hoc administration duties required to support admin function
Collation of data and use of Microsoft packages
To be punctual and reliable
Good listening skills with a warm, friendly and professional approach.
To adhere to the dress code for the area in which they volunteer. To aid recognition by staff, patients, service users and visitors you must always wear your ID badge.
Be able to work as a member of a team.
To behave professionally and always treat others with dignity and respect and adhere to the principles of the Trusts Equality and Diversity Policy
Person Specification
Skills Essential
Punctual and reliable Organisation skills Written communication IT skills Confidence on the telephone
Desirable
Experience facilitating groups
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Rotherham Doncaster and South Humber NHSFT
Address Swallownest Court
RDash
Aughton
S26 4TH
United Kingdom
Employer's website https://www.rdash.nhs.uk/ (Opens in a new tab)