About this role
Job summary
Colchester Medical Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on afull time or part time basis at our Castle Gardens Site. The hours need to be a minimum of 24 hours per week.
The receptionist plays a pivotal role in the experience of patients at our practice,helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
Main duties of the job
Greeting and directing all patients. Making appointments. Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Advising patients of practice procedures. Registering new patients. Accurately maintaining patient database and records, photocopying, filing and scanning.
About us
Colchester Medical Practice is a well established group of practices consisting of four GP surgeries and a health and wellbeing hub. We have formed our own PCN within the practices. We serve a population of 43,000 patients. By working for Colchester Medical Practice, you also see the following benefits:
NHS pension scheme The NHS pension scheme is a defined benefits scheme Family benefits including an adult dependents pension and children's pension Ill health benefits 20% employer contribution Proper Pay Living Wage Foundation Accredited Eye-care vouchers Health service discounts Annual Leave: minimum 28 days FTE
Job description Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person Specification
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes: Essential
Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Primary Care Careers
Address 78 East Hill
Colchester
Essex
CO1 2QS
United Kingdom
Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)