About this role
Job summary
As a Support Service Administrator/Receptionist, you will work as part of a team to provide a welcoming, efficient, and customer-focused administrative and reception service. Acting as one of the first points of contact, communicating with service users, carers, visitors, staff, and external professionals both face-to-face and via telephone and email. Supporting the smooth day-to-day running of the service by carrying out a range of administrative duties, maintaining accurate records, managing appointments, handling enquiries, and ensuring information is processed confidentially and in line with Trust policies. Contributing to delivering a positive experience for service users while supporting clinical and administrative teams to provide an effective and responsive service.
Main duties of the job
Provide a professional, friendly, and efficient reception and administrative service, acting as a first point of contact for service users, carers, visitors, staff, and external agencies. Responsibilities include handling telephone, email, and face-to-face enquiries, managing appointments, maintaining accurate electronic and paper records, processing correspondence, supporting clinical and administrative teams with clerical tasks, ensuring data quality and confidentiality. and contributing to the smooth day-to-day running of the service. The role also involves working collaboratively with colleagues, responding appropriately to enquiries, providing excellent customer service, and supporting the delivery of effective healthcare services in line with Trust policies and procedures.
About us
The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.
There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more NHS Discount Offers.
We also have a bank department, offering variety of roles in nursing, allied health professions, healthcare support worker and administration clerical. Permanent employees are automatically added to bank.
Applicants should be aware that individuals requiring a visa to work in the UK, the Trust only provides sponsorship for registered healthcare practitioner roles(this does not include Healthcare Support Workers). This is an essential requirement, and the Trust is unable to offer you a role if you do not meet Trust requirements for sponsorship and Home Office requirements for a visa.
Job description Job responsibilities
We recruit people based on their values and qualifications (where required) and believe that their lived experience is an advantage, this means that together we are as diverse as the communities we care for. Simply put, when we employ caring people who act with integrity and have the right skills, we can give those with mental health challenges, learning disabilities and neurodiversity high-quality care and support to live fulfilling lives, and make our staff feel purposeful, happy and valued.
All our information is available in accessible formats. Please contact the Recruitment team [email protected]
Attached to this advert is our candidates guide to values-based recruitment and supporting guidance on how to make a successful application.
If you require a reasonable adjustment, please contact the Recruitment Team or see the attached candidate guide to reasonable adjustments.
To find out more about the key responsibilities and the specific skills and experience youll need, look at the Job Description & Person Specification attachments under the Supporting Documents heading.
So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read theCandidate Guide to Values Based Recruitment. This document provides you with information to help you apply.
Person Specification
Skills Essential
Excellent proven communication skills. Excellent proven organisational skills. Ability to work as part of a team
Experience Essential
Experience of working within a team Experience of dealing with members of the general public.
Values Desirable
Tell us about a time when you spotted something small going wrong and did something to stop it becoming a bigger issue. Tell us about a time when you realised a colleague or someone you know needed a bit of support and you offered to help. Tell us about a time when you showed someone kindness or understanding.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Leeds and York Partnership NHS Foundation Trust
Address Admin Becklin Centre
Leeds
LS9 7BE
United Kingdom
Employer's website https://www.leedsandyorkpft.nhs.uk/ (Opens in a new tab)