About this role
Job summary
This is an exciting opportunity to join our newly structured team in a brand new role and help shape how we work across our Practice.
We have recently brought our services together as one Practice serving the town, creating opportunities to strengthen how our teams work to support patient care.
As part of our new structure, we have created this new Rota & IT Support Administrator position. This is an opportunity for someone who is organised, proactive and confident with IT to develop within the role and contribute to establishing effective systems and processes.
The role combines clinical and room rota administration with first-line IT support, making it a varied position supporting the smooth day-to-day running of our clinical services.
You will be responsible for creating, maintaining and applying clinical rotas within SystmOne, and organising room rotas, ensuring services are accurately scheduled and appropriately resourced. You will also provide first-line IT support to Practice colleagues, helping to resolve routine IT issues and ensuring Practice equipment and systems remain operational.
Working closely with the Clinical Services Manager, you will identify rota gaps, conflicts and room allocation issues, escalating matters appropriately and communicating changes promptly.
As this is a newly created role, we are looking for someone who is keen to develop with the position, contribute ideas and help us establish effective ways of working.
Main duties of the job
Create, maintain and apply clinical and room rotas within SystmOne accurately and within agreed timescales.
Keep rotas up to date to reflect annual leave, sickness absence, study leave and other operational requirements.
Monitor rotas and identify gaps, conflicts and room allocation issues, escalating these appropriately.
Work closely with the Clinical Services Manager to support effective rota planning.
Communicate rota changes promptly and accurately to relevant colleagues.
Support the effective use of clinical rooms and Practice resources across all Practice sites.
Provide first-line IT support to Practice staff, resolving routine hardware, software and connectivity issues.
Provide support with computers, printers, telephones and other Practice IT equipment.
Assist colleagues with routine IT queries and problems, providing clear and appropriate guidance.
Liaise with external IT support providers when issues require specialist intervention and follow up outstanding issues where appropriate.
Maintain appropriate records of IT issues and support provided.
Support the implementation and maintenance of digital and administrative processes.
Identify opportunities to improve rota, IT and administrative processes and contribute to service improvements.
Undertake other reasonable duties appropriate to the role and level of responsibility.
About us
We are a busy and forward-thinking GP Practice providing services across multiple sites.
Having recently brought our services together as one Practice serving the town, we are continuing to develop our teams, systems and ways of working to support our growing services and the needs of our patients.
Our recent restructure has created a number of new opportunities, alongside opportunities for internal progression and promotion. We are pleased to be developing a new team structure which supports career development, clearer roles and responsibilities, and effective ways of working across the Practice.
We recognise that our colleagues are central to the delivery of high-quality patient care. We aim to provide a supportive working environment where colleagues are valued, encouraged to contribute ideas and given opportunities to develop their skills.
Job description Job responsibilities
We are looking for someone who is highly organised, reliable and proactive, with excellent attention to detail and the ability to manage competing priorities.
You will need to be confident using IT systems and able to troubleshoot routine problems logically. You should also be comfortable communicating with a wide range of colleagues and explaining IT or administrative issues clearly and professionally.
You will be able to work independently, use your own initiative and recognise when an issue needs to be escalated.
Previous experience of working in a healthcare or primary care environment would be advantageous, as would experience of working with SystmOne, clinical rotas or room scheduling. However, we are particularly interested in candidates who can demonstrate strong organisational, administrative and IT skills.
As this is a new role, we are looking for someone who is adaptable, willing to learn and able to contribute to the development of the role and the wider team.
Working Hours
37.5 hours per week (full-time) preferred.
Working hours will be scheduled within the Practice's opening hours, Monday to Friday 08.00 to18.30 and Saturday 09.00 to 17.00.
A full Job Description and Person Specification is available as an attachment to this vacancy and provides further information about the duties, responsibilities and requirements of the post.
We welcome informal visits, if you are interested, please contact Gillian Cawkill HR Manager [email protected]
Unfortunately, we are unable to accept applications from individuals who require UK visa sponsorship. Applicants must have the right to work in the UK at the time of application.
Person Specification
Qualifications Essential
GCSE (or equivalent) Grade 4/C or above in English and Mathematics. Good standard of IT literacy, with practical experience of using and supporting IT systems in the workplace
Desirable
NVQ Level 3 in Business Administration, IT Support or Digital Support, or equivalent relevant experience.
Experience Essential
Experience of working in an administrative, IT support or similar role. Experience of using computerised systems and Microsoft Office applications. Experience of managing and prioritising a varied workload. Experience of working with confidential information. Experience of working effectively with colleagues from different teams.
Desirable
Experience of working within a GP Practice, NHS or other healthcare environment. Experience of using SystmOne. Experience of clinical or room rota administration. Experience of providing first-line IT support. Experience of supporting or troubleshooting IT equipment
Personal Qualities & Knowledge and Skills Essential
Good organisational and time-management skills. Excellent attention to detail and accuracy. Ability to communicate effectively with both clinical and non-clinical colleagues. Ability to work independently and as part of a wider team. Understanding of the importance of confidentiality and information security. Proactive and positive approach to work. Reliable and able to take responsibility for allocated tasks. Calm and professional when dealing with competing demands. Flexible and adaptable to meet the changing needs of the service. Willingness to learn new systems and develop skills relevant to the role. Solutions-focused approach to problem solving. Commitment to supporting colleagues and contributing positively to the wider Practice team.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Drs Reddy & Nunn
Address The Medical Centre
Station Avenue
Bridlington
East Riding of Yorkshire
YO16 4LZ
United Kingdom
Employer's website https://www.drsreddyandnunn.nhs.uk/ (Opens in a new tab)