About this role
Job summary
Do you have a keen interest in health care?
Do you get job satisfaction from helping people?
We are currently looking for an experienced receptionist to join our team. If you can work under pressure to high standards, have excellent interpersonal and communication skills, and can deliver a high quality of care in a busy professional environment, we would like to hear from you!
We have one position available for 28.5 hours per week, please read the vacancy pack for full information on the working hours.
Please note that there will be the expectation of lone working
Previous applicants need not apply.
Main duties of the job
To provide high quality reception and general office / administration tasks, relating to the Practices provision of excellent primary healthcare and the smooth, effective running of the Practice.
About us
Portsdown Group Practice covers the whole of Portsmouth from postcodes PO1 to PO7. We operate from 6 surgeries: Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP, Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ), and Somerstown (PO5 4EZ).
We are our own Primary Care Network (PCN). We have Clinical Partners, Salaried GPs and a comprehensive Nursing and extended clinical team overseen by our Clinical Team Manager. The team consists of Nurse / Paramedic Practitioners, Registered Nurses, HCAs, MSK Physiotherapists, Podiatrist, Social Prescribers and Care Co-ordinators. The Pharmacy team consists of Clinical Pharmacists and Pharmacy Technicians.
The Practice is well established, financially secure and successful.
Job description Job responsibilities
To be a key member of the Practice reception team, working to ensure patients are greeted and navigated courteously and that all reception tasks and administration are completed within Practice policies in a timely manner.
Please see our comprehensive vacancy pack to the right (or at the very bottom if you are on a mobile), for the full job description and person specification, in order to complete your application.
Person Specification
Other Essential
Do you have the right to work within the UK without sponsorship from us?
Experience Essential
Previous experience of more than 6 months in a customer focused role Experience in a fast paced/busy working enviornment
Desirable
Experience of working in Primary Care Experience of resolving high conflict situations
Qualifications Essential
Good standard of education
Desirable
NVQ Level 3 in Customer Service or Business Administration
Skills Essential
Excellent communication skills with a friendly and approachable manner Confident and professional when dealing with challenging situations Reliable, supportive and committed to working positively as part of a team Able to remain positive and resilient when faced with difficult or stressful situations Well organised, with the ability to prioritise and manage competing demands Good attention to detail, particularly when handling information and maintaining confidentiality
Knowledge Essential
Understanding of customer service IT knowledge and confidence using computer systems
Desirable
Clinical systems in healthcare
Other Essential
Are you able to work the hours in the vacancy pack? Mon 1000 to 1600, Tues 0800 to 1300, Weds 1100 to 1830, Thurs 1230 to 1730 and Fri 1300 to 1830
Employer details Employer name Portsdown Group Practice
Address Portsdown Group Practice
Cosham Park Avenue
Portsmouth
PO6 3BG
United Kingdom
Employer's website https://www.portsdowngrouppractice.co.uk/ (Opens in a new tab)