About this role
Job summary
Are you a proactive team leader with a passion for optimising operational efficiency, and ensuring excellent service delivery?
Do you have experience of leading a team and are now looking for that next step, a further challenge and development?
If you are, we would really like to hear from you regarding an exciting opportunity to join our dynamic team at Crookhorn Surgery as a Surgery Team Leader. You will play a key role in providing an efficient, safe and responsive service; making a difference to others every day. This impactful role will have you at the forefront of ensuring the effective and efficient running of one of our larger sites.
Main duties of the job
Responsibilities include not only effective people management and leadership, but also optimising processes and efficiencies. This role would offer the successful candidate the opportunity to lead a Team whilst being supported and mentored by the Surgery Team Manager and Operations Manager. There would also be support from peers and a Management Team.
The successful applicant must possess excellent communication skills and have experience of leading a team. Whilst experience of primary care is not essential, it will be advantageous.
Please review the attached Vacancy Pack and Job Description for further important information,and to assist in your application.
About us
Portsdown Group Practice covers the whole of Portsmouth from postcodes PO1 to PO7. We operate from 6 surgeries: Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP, Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ), and Somerstown (PO5 4EZ). We are our own Primary Care Network (PCN).
We have Clinical Partners, Salaried GPs and a comprehensive Nursing and extended clinical team overseen by our Clinical Team Manager. The team consists of Nurse / Paramedic Practitioners, Registered Nurses, HCAs, Podiatrist, Social Prescribers and Care Co-ordinators. The Pharmacy team consists of Clinical Pharmacists and Pharmacy Technicians. The Practice is well established, financially secure and successful.
Job description Job responsibilities
Ensure the smooth day-to-day running of the site and the Reception Team. The post holder will work closely with (and under the direction of) the Surgery Team Manager and Operations Manager to provide the continual improvement of standards across a wide range of activities.
Key Accountabilities and Responsibilities:
Ensure all reception and administration duties are completed to the highest standards Provide adequate levels of staffing to meet Practice business needs - ensuring cover and suitable contingency plans are in place for all leave, including unforeseen absence, within site allocations and / or Operations Managers authorisation Attend and participate in Surgery Lead Meetings and work with the Management Team in communicating and implementing actions. Organise and communicate reception rotas; maintain records of availability and co-ordinate leave requests for your team. Update SystmOne for leave / duty changes Ensuring site compliance with Practice and Statutory obligations including (but not limited to) fire, security and health and safety measures Support and provide resilience for Surgery Team Leaders at other sites as and when required Provide induction training and ongoing reviews for staff as appropriate
Person Specification
Other Essential
Do you now, or will you at any time require sponsorship to be able to work in the UK?
Other Essential
Are you able to work the hours as set out in the vacancy pack? Mon 0800 to 1630, Tues 0800 to 1630, Weds OFF, Thurs 1100 to 1830 and Fri 1100 to 1830
Qualifications Essential
GCSES at Grade 4/C and above in English & Maths
Desirable
Business Administration / Supervisory / Management qualification
Skills Essential
Positive, methodical and calm Excellent leadership and communication skills Conflict resolution Ability to motivate and hold a team to account Ability to consistently reprioritise workload Proactive and infectiously positive approach to work High standards and attention to detail Ability to delegate appropriately
Desirable
Project management skills Proven quality improvement implementation Empathy Know when to ask for help
Experience Essential
Management of change Minimum 2 years Team Management / Supervisory Experience Substantial customer service
Desirable
Provide consistent oversight and delivery of service Previous work history within healthcare
Knowledge Essential
Knowledge of customer service Confidentiality Principles of leadership
Desirable
Primary Care models of care Information Governance Knowledge of compliance
Other Essential
Reliable Adaptable Conscientious Able to work without direct supervision and prioritise workload / meet deadlines Able to use own judgement
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Portsdown Group Practice
Address Crookhorn Lane Surgery
Crookhorn Lane
Crookhorn
PO7 5XP
United Kingdom
Employer's website https://www.portsdowngrouppractice.co.uk/ (Opens in a new tab)