About this role
Job summary
Birchwood Medical Centre is seeking a reliable, flexible and motivated individual to join our friendly GP practice team, providing cover across reception and general office administration.
This is a varied and patient-facing role, ideal for someone who enjoys working in a busy environment and can adapt to changing priorities. You will play a key part in ensuring continuity of service during staff absence, peak demand and operational pressures.
You will be the first point of contact for our patients, delivering a professional, compassionate and efficient service at all times, while also supporting essential administrative functions behind the scenes.
This is a fixed term post until 31 March 2027, but there may be potential for continuing employment in the future. You will work full-time 37.5 hours per week as follows:
Monday - Friday 9.00 am - 5.30 pm (with one hour lunch break)
This role is part of the additional role reimbursement scheme (ARRS), led by NHS England.ARRS roles are recruited to support East Warrington Primary Care Network which comprises three GP Practices.Each individual Practice employs ARRS staff, however on occasions the Network may experience a short staff supply and therefore to ensure business continuity, you may be asked to work across the other Practices within the PCN to ensure a fair allocation and to ensure business runs smoothly for our patients.This would usually be for a short period of time until PCN business resumes to normal.
Main duties of the job
This role is primarily to provide cover for absent colleagues and will involve working on our busy reception and in our administration office according to need.
You must have a very flexible approach to work as you may at times be required adjust your start time to 8.00 am or finish at 6.30 pm depending on the cover required.
About us
Birchwood Medical Centre is a busy GP practice with 11,000 patients. We have 3 GP partners and 7 salaried GP's, a nurse clinician, practice nurses, a nursing associate, HCA/phlebotomists and an expanding complement of ARRs staff. Our administrative team consists of receptionists, administrators, scanning/coding administrators and medical secretaries.
We strive to deliver the best care at all times for our patients whilst providing a friendly, caring environment for both our patients and staff.
Job description Job responsibilities
Key Responsibilities
Reception Duties
Provide a professional and efficient reception service Welcome and assist patients and visitors Handle patient enquiries both face to face and via telephone Book, amend and cancel appointments using practice systems (including SystemConnect) Process appointment requests and support triage processes Deal with urgent patient needs appropriately Hand out prescriptions, letters and forms in line with ID and confidentiality procedures Patient Adviser Role
Signpost patients to the most appropriate service Improve access to care and reduce pressure on GP appointments Provide information on services within the practice and wider NHS/community services General Administration
Issue repeat prescriptions support prescription processes and related queries Manage patient queries via email, online systems, face-to-face and telephone Process incoming and outgoing medical records Register new patients and explain practice procedures Support home visit requests and general admin tasks Liaise with external organisations such as Primary Care Support Services Cross-Cover & Flexibility
Provide cover across reception and office functions as needed Adapt working hours to support service delivery Prioritise workload using initiative and sound judgement Cover for absent colleagues during annual leave and sickness
Systems & IT
Use clinical and administrative systems accurately Maintain accurate patient records Operate the telephone system effectively About You
We are looking for someone who:
Has excellent communication and interpersonal skills Can remain calm and professional in a busy environment Is flexible and reliable, with a willingness to provide additional cover Has strong organisational skills and attention to detail Can handle confidential information sensitively Works well independently and as part of a team Previous GP or healthcare experience is desirable but not essential, as training will be provided.
Our Values
We are committed to:
Providing a safe, respectful and inclusive environment Delivering high-quality patient care Supporting staff wellbeing and development Additional Information
The role requires adherence to:
Confidentiality and GDPR requirements Health & Safety and infection control policies Equality and diversity principles
You will also be expected to participate in training, performance reviews and continuous professional development.
Person Specification
Qualifications Essential
GCSE grade C or above in English and Maths Good computer skills
Experience Essential
Experience of dealing with patients/public
Desirable
Experience of working in general practice or a healthcare environment.
Essential Criteria Essential
Good interpersonal and communication skills Flexibility
Employer details Employer name Birchwood Medical Centre
Address 15 Benson Road
Birchwood
Warrington
WA3 7PJ
United Kingdom
Employer's website https://www.birchwoodmedicalcentre.co.uk/ (Opens in a new tab)