About this role
Job summary
Birchwood Medical Centre is seeking an experienced, conscientious, flexible and reliable part-time receptionist/patient adviser to join our busy reception team.
This is a part-time post working 20 hours per week as follows:
Monday 8.30 am - 5.00 pm (with half hour break)
Wednesday 8.30 am - 1.00 pm
Friday 8.30 am - 5.00 pm (with one hour break)
You will also be required to help cover for colleagues on annual/sick leave. The practice opening times are 8.00 am to 6.30 pm.
Main duties of the job
The successful applicant must have:
Excellent interpersonal and telephone skillsExcellent customer service skillsBe enthusiastic and organised with excellent computer skillsBe able to remain calm under pressureBe flexible and able to adapt to changeHave ability to work as part of a team or alone with minimum supervision
About us
Birchwood Medical Centre is a busy GP practice with 11,000 patients. We have 3 GP partners and 7 salaried GP's, an ANP, practice nurses, a nursing associate, HCA/phlebotomists and an expanding complement of ARRs staff. Our administrative team consists of receptionists, administrators, scanning/coding administrators and medical secretaries.
We strive to deliver the best care at all times for our patients whilst providing a friendly, caring environment for both our patients and staff.
Job description Job responsibilities
Reception
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with general enquiries, explain procedures and make new and follow-up appointmentsProcess System Connect online appointment requests Use own judgement and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed Handing completed repeat prescriptions or letters/forms to patient and checking ID to ensure confidentiality is strictly maintained in line with GDPR and practice guidance Be able to cover all reception tasks as necessary Appointments
Process and triage appointment requests for today/future appointments from patients via System Connect, telephone and in person. Deal with visits requests Patient Adviser
Help to improve access to primary care for patients and reduce pressures upon GPs Provide clear information about the range of services available both inside and outside the practice to give real choice to patients allowing them to consider alternative services that best meet their health and social care needs Provide patients with a first point of contact that directs them to the most appropriate source of help, at the right time, in the right place with the most relevant person/organisation Computer
Use practice computer system to book/cancel/amend appointments, check patient information, enter relevant information onto patient records, etc Action tasks sent to reception team This job description is not exhaustive & the post holder must be prepared to negotiate variations in the job description, dependent on responding to changes within the practice, the Primary Care Network & NHS. The post holder may be required to undertake other duties that may reasonably be asked of them from time to time.
Person Specification
Qualifications Essential
GCSE grade C or above in English and Maths Good computer skills
Experience Essential
Experience of dealing with patients/public
Desirable
Medial receptionist experience Experience of working in general practice or a healthcare environment
Essential Criteria Essential
Good interpersonal and communication skills Flexibility
Employer details Employer name Birchwood Medical Centre
Address 15 Benson Road
Birchwood
Warrington
WA3 7PJ
United Kingdom
Employer's website https://www.birchwoodmedicalcentre.co.uk/ (Opens in a new tab)