About this role
The role of the client services intern is to assist in ensuring that we deliver the highest quality aftersales service to our clients. You will be responsible for the day-to-day performance management of our vendors, analysis of how services are delivered, and how service delivery and processes can be improved. Mission • Serve as the primary point of contact for clients, managing their needs and expectations. • Develop and maintain strong, long-term relationships with clients to foster loyalty and retention. • Coordinate the delivery of services to clients, ensuring all client requests are addressed promptly and efficiently. • Schedule and manage client appointments, meetings, and follow-ups. • Address and resolve client issues and complaints in a timely and professional manner. • Escalate complex issues to appropriate departments and ensure satisfactory resolution. • Facilitate clear and effective communication between clients and internal teams. • Provide clients with regular updates on service status, project progress, and any relevant information. 2 • Maintain accurate records of client interactions, services provided, and any issues or resolutions. • Prepare and present reports on client satisfaction, service delivery, and performance metrics. • Assist with the onboarding process for new clients, ensuring they understand the services and processes. • Provide training and support to clients as needed. • Gather client feedback and insights to identify areas for service improvement. • Collaborate with internal teams to implement changes and enhancements to services based on client feedback. • Assist the sales team with client-related tasks, such as preparing proposals and presentations. • Support upselling and cross-selling efforts by identifying additional client needs and opportunities. Outcomes: ● Ensure availability and response to phone and email inquiries from all internal and external customers and vendors in a courteous and professional manner and respond within agreed service level agreements ● Performance manages service providers on a day-to-day basis to ensure service levels are met. Manage products to be covered by our warranty. ● Decision making for any issues to ensure customers are kept happy ● Compiling weekly and monthly statistics ● Coordinate quotes with procurement team for stock orders ● Verify billing and coordinate invoicing with the accounts department 5500