About this role
1 Review and prioritize repair jobs in line with SLA requirements
2 Perform diagnostics to identify faults on returned products
3 Assess warranty validity based on manufacturer policies
4 Conduct repairs, including component replacement and software updates
5 Test and verify functionality of repaired units
6 Accurately update job cards and system records with repair details
7 Process warranty claims in relevant systems or portals
8 Communicate job status updates to internal teams and stakeholders 5500