About this role
Job Title: Associate Sales Manager - B2B Sales - Bilingual Job Description The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.You have:
• 3 to 5 years of proven work experience in a leadership sales role (must) • 3+ years of Sales B2B experience (must) • 1+ years of BPO experience (desirable) • English Proficiency B2+ (must) // French is a plus in your application • Willingness to commute to our site located in CDMX, Insurgentes (near by Poliforum) • A passion for customer experience and driving team results • Experience in operations (BPO) and strategy building • Excellent Coaching history • A record of developing and retaining great employees • Experience maximizing revenue through best practices • Experience working with Salesforce.com or similar CRM • Experience finding solutions as a manager • Change Management skills
You will:
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date • Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities • Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members • Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories • Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market • Be a point of escalation for our clients and respond promptly to any issues • Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed • Work with client contact on reporting and forecasting • Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs) • Work with client contact on reporting and forecasting • Coordinate team incentives and Sales Performance Incentive Funds
Location: MEX Mexico City Downtown Insurgentes Language Requirements: English (Required), Mexican Spanish (Required) Time Type: Full time