About this role
Job Title: Associate, Renewals Sales - Trilingual Job Description The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.You will:
• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities • Provide accurate weekly/ monthly/ quarterly sales forecast • Mastery of product knowledge and technical understanding of services to assess client requirements • Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage • Manage external competitive pressures and handle objections to retain customers or win new customers • Manage high volume of customer contacts through phone and email each day – majority of communication is outbound • Work with your team and management to provide a professional experience during all interactions with customers and prospects • Maintain the customer management system (CRM) to ensure all relevant data is captured • Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts • Work with a team and report directly to a Sales Manager You have:
• 1.5+ years of experience working in a customer service or sales capacity • Availability to work in a hybird modality • Highschool diploma, mandatory • Experience working with Salesforce.com or similar CRM • Minimum B2 English level and B2 Portuguese • Prior success in achievement of personal and team sales quota/goals • Experience in high-volume calling • Experience learning new technology and data • Problem solving skills • Excellent knowledge of MS Office programs • Experience or willingness to work from home
Location: Costa Rica- San Jose Language Requirements: Brazilian Portuguese (Required), English (Required), Spanish (Required) Time Type: Full time