About this role
Job SummaryThe Collaborative Services Division provides support and coordination for enterprise systems that facilitate collaboration and information sharing within the agency and the public. This position serves as Branch Chief of the Videoconferencing, Streaming and Operation Branch and is responsible for oversight and coordination of end-to-end A/V technical and operational support, and associated A/V services.
QualificationsYou must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Competency-Based Qualification Standard for the Information Technology Management Series, 2210 Specialized Experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, you must possess one full year (52 weeks) of specialized experience equivalent to at least the next lower grade level in the Federal service: For this position, the next lower grade level is a GS-13. Specialized experience for this position includes: Experience managing or coordinating enterprise videoconferencing, webcasting, streaming, and unified communications services in support of mission-critical operations and enterprise-wide events; AND Experience providing technical leadership for AV/streaming systems and infrastructure, including evaluating, configuring, testing, deploying, and supporting hardware, software, and related management tools; AND Experience developing and improving technical requirements, policies, procedures, standards, and best practices for AV/streaming services, live event support, and operational continuity; AND Experience analyzing customer needs and translating them into technical AV/streaming solutions, while coordinating with stakeholders to ensure reliable service delivery, testing, and implementation; AND Experience exercising supervisory responsibilities over technical staff, including planning, directing, assigning, and reviewing work; setting priorities and schedules; evaluating performance; resolving operational issues; and providing guidance and direction to support organizational goals. Basic Requirement Competencies: The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the competencies, as defined: Attention to Detail Customer Service Decision Making Information Management Interpersonal Skills Oral Communication Problem Solving Teamwork Technical Competency In addition to the GS-2210 competency-based qualification competencies, applicants must demonstrate the following supervisory competencies to be successful in this position: Accountability Customer Service Decisiveness Flexibility Integrity/Honesty Interpersonal Skills Oral Communication Problem Solving: Resilience Written Communication Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Major DutiesThe physical worksite for this position is located in Alexandria, Virginia. Presence at the Alexandria, VA campus is required for this role, as it includes on site functions that must be performed in person. Position may be eligible for situational telework in accordance with agency policy/business unit discretion. The agency currently allows for 52 hours of telework per calendar year. We need your expertise if: You excel at managing and coordinating managing and coordinating enterprise videoconferencing, webcasting, streaming, and unified communications services that support mission critical operations, agency wide events, and business unit needs. You're a technical leader who enjoys supporting AV and streaming systems and infrastructure by evaluating, configuring, testing, deploying, and supporting related hardware, software, and management tools to ensure reliable service delivery. You're committed to developing and improving technical requirements, policies, procedures, standards, and best practices for AV and streaming services, live event support, and operational continuity. You enjoy analyzing customer needs and translate them into technical AV and streaming solutions while coordinating with stakeholders to ensure effective testing, implementation, and ongoing support. You're an effective leader who has experience supervising technical staff supporting AV and streaming operations by planning and assigning work, setting priorities and schedules, reviewing progress, and monitoring performance