About this role
The purpose of the Room Attendant is to attend to the cleaning process of guest rooms to ensure guests experience a clean room. This role exists to provide the Resort with a wide variety of housekeeping duties while adhering to very high standards for overall cleanliness and appearance of the Resort rooms to optimize Guest satisfaction. This is to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.
Summary of Essential Functions and Responsibilities
• Properly cleans and supplies all assigned guest rooms and other areas as designed according to standards
• Maintains a clean and neat work space at all times
• Replaces guest room amenities and linens as necessary
• Reports all maintenance issues to room inspector
• Keeps housekeeping cart stocked appropriately and clean
• Assists with special projects when assigned
• Reports and delivers lost and found items to the Housekeeping Office
• Aids guests in a friendly, genuine and courteous manner
• Completes deep cleans of guest rooms when assigned
• Keeps vacuum bags and filters changed regularly, and reports any damage to maintenance
• Assists with maintaining cleanliness of public areas and back of house areas
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
• Must be at least 18 years of age
• Previous experience in a hospitality environment strongly preferred
• Must be able to successfully pass a background check and drug screen
Knowledge, Skills and Abilities
• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be able to be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively with Guests and Hosts using approved communication methods
Physical and Cognitive Requirements
• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
• Able to meet the physical demands of the job. i.e.: stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.