About this role
Job Responsibilities <span style="color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">• Manage end-to-end order management operations and activities for assigned customers, including order processing, documentation, ERP data accuracy, monitor and follow-up order status to ensure complete delivery on time.</span><br style="border:0px;margin:0px;padding:0px;color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">• Create and maintain Customer Master Data and Specific Information in ERP system, ensure data integrity and compliance with internal standards.</span><br style="border:0px;margin:0px;padding:0px;color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">• Coordinate with internal teams (SCM, Logistics, Engineering, Global Offices) to meet customer requirements, resolve operational issues, handling claims, returns and engineering queries.</span><br style="border:0px;margin:0px;padding:0px;color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">• Monitor demand signals, analyze and compare forecast & actual order booking of assigned customers to identify large deviation from the agreement.</span><br style="border:0px;margin:0px;padding:0px;color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">• Keep tracking item lifecycle from NPI to MP and business award. Track inventory (including consignment stock), supplier performance, and KPIs to identify risks and improvement opportunities.</span><br style="border:0px;margin:0px;padding:0px;color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">• Proactively manage supplier capacities, monitor supplier fill-rates and stock levels.</span><br style="border:0px;margin:0px;padding:0px;color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">• Follow up payment status with customer on regular base, work with Sales team to settle overdue payment to support smooth supply chain operations.</span><br style="border:0px;margin:0px;padding:0px;color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">• Support Sales and Business Development activities, including customer meetings and Sales team coordination.</span> Job Requirements <span style="color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;"><strong>Competencies & Skills:</strong></span><br style="border:0px;margin:0px;padding:0px;color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">• Able to work in a fast-paced office environment and handle tasks under deadlines.</span><br style="border:0px;margin:0px;padding:0px;color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">• Well organized, detail oriented, superior in organization and priority setting, accurate with attention to detail and the ability to multi-task.</span><br style="border:0px;margin:0px;padding:0px;color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">• Strong analytical and problem-solving, communication and interpersonal skills.</span><br style="border:0px;margin:0px;padding:0px;color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">• Negotiation skills and the ability to persuade and influence business partners and peers in critical situations to obtain consensus.</span><br style="border:0px;margin:0px;padding:0px;color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">• Familiar with the different Shipping Methods and Incoterms.</span><br style="border:0px;margin:0px;padding:0px;color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">• Ability to work independently and in a team with a pro-active, self-motivated, diligent and responsible manner.</span><br style="border:0px;margin:0px;padding:0px;color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">• Ability to effectively work with colleagues from different departments and cultures.</span><br style="border:0px;margin:0px;padding:0px;color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">• Good command in spoken and written English and local language, another foreign language will be a plus.</span><br style="border:0px;margin:0px;padding:0px;color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><br style="border:0px;margin:0px;padding:0px;color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;"><strong>Education & Work Experience:</strong></span><br style="border:0px;margin:0px;padding:0px;color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">• Commercial vocational training or diploma in Business or related field.</span><br style="border:0px;margin:0px;padding:0px;color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><span style="color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">• Minimum 2 years of work experience in customer service, order processing for international customers (B2B experience is a plus).</span><br><br><br><span style="color:rgb(46,56,73);font-family:SeekSans, 'SeekSans Fallback', Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">Data collected will be treated in strict confidence and used for recruitment purpose only.</span>