About this role
Salary: £25,000 - 28,000 per year
Requirements: Experience or knowledge of SQL would be a bonus.We will consider candidates with a customer service background or previous IT support experience. Responsibilities: Answer our helpdesk phone line and manage our helpdesk ticketing system.Respond to general queries.Investigate issues and resolve them where possible.Ensure all queries are responded to within agreed timeframes.Log bugs and communicate them to our development team for resolution.Carry out basic account management, including registration and cancellation of software licenses, assistance with settings adjustments, and providing training.Assist with the launch of new clients.Work with third-party partners to resolve issues with API integrations. Technologies: APISupportSQL More:
We are a leading fintech software company serving the UK and European finance industry, with nearly 20 years of experience delivering high-quality, reliable software to the UK and European lending and finance sector. We are looking for a bright and ambitious individual to join our growing IT helpdesk team, where you will have opportunities to learn, expand your skills, and progress your career. This is a full-time, on-site role based in Horsham, offered at £25k to £28k depending on experience.
last updated 35 week of 2026