About this role
Salary: £51,111 - 51,111 per year
Requirements: Experience of remote IT supportNetworking experienceExperience troubleshooting IT systemsExcellent communication and presentation skillsUnderstanding of technical and scientific documentationAbility to manage multiple projectsFull driving licenceAbility to contribute ideas and recommendations supporting technology roadmaps, service improvement initiatives and future business requirementsProven involvement in IT implementation projectsExperience of laboratory IT systems (desirable)Knowledge of VMware/Hyper V (desirable)Degree equivalent in Biomedical Science (desirable) Responsibilities: Engage in telephone supportProvide first and second line remote supportRespond within pre-defined KPI timescalesEnsure accurate and timely electronic call recording and loggingUse remote access applications appropriately and in line with usage rulesMaintain call data accuracySupport First Time Fix Rate targetsPlan and install product IT systemsAdminister and deliver customer training courses in-house, on site, or onlineUpdate course materialsHelp develop and promote the online academyCommunicate effectively with customers, peers, and managementSupport business-critical applications and digital solutions across the organisationContribute to IT strategy, supplier management, project delivery, and continuous improvement initiativesSupport solution design, installation, configuration, implementation, and ongoing technical support Technologies: HardwareSupportVMware More:
We are a leading diagnostic solutions and medical equipment provider based in Milton Keynes. This is a field-based role covering the UK and Ireland, with a development pathway and excellent benefits. The position supports customers across the full lifecycle of business solutions, working across both hardware and software technologies to deliver a high-quality service experience. The role is 37.5 hours per week, with additional out-of-hours on-call required.
last updated 35 week of 2026