About this role
Job summary
Manages administrative and pathway co-ordination for patients with a haematological cancer diagnosis. Working closely with CNS team, Consultants and other colleagues within Airedale and outside organisations.
Co-ordinating patient appts, scans, results and MDTs, providing updates and presenting if required.
Maintain accurate data bases and documentation.
Auditing, collating information and presenting if appropriate.
Patient communication handling sensitive phone calls or face to face discussions, fielding patient queries, knowing when to escalate.
Main duties of the job
Excellent communication skills, verbally and non verbal.
Co-ordinate the patients pathway.
Work closely with CNS team and Consultants to support patients in clinic, HODU and the wards
To put patients at the center of all care.
Work autonomously and as part of a team.
Liaise with outside colleagues
To know own limitations and escalate appropriately
About us
We are delighted to offer a wide range of benefits to employees including:
Cycle to Work Travel Scheme Childcare Vouchers with Salary Sacrifice Onsite Nursery Buying and Selling Annual Leave Car Leasing Employee Assistance Programme Employee Health and Wellbeing Extensive Reward Scheme Counselling Service Financial packages including Vivup and Wagestream Staff Networks, Enable, Rainbow, Gender, Race Equality Ecoaware & Admin Network.
Our values:
We understand that it's down to the hard work, effort and dedication of our staff that makes a difference for our patients. Our people really do make our Airedale experience - we take pride in fostering a friendly, effective and caring work environment. Our values are part of our DNA, which are:
Committed to Quality of Care Compassion Working together for patients Improving Lives Everyone Counts Respect and Dignity
Got questions before you apply, please contact the recruiting manager to find out more.
Job description Job responsibilities
For further information and full details of the job role please see the attached job description and person specification.
This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.
If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation
Person Specification
Qualifications Essential
Literate and numerate - Basic Skills Maths and English level 2 (GCSE A-C equivalent) Computer literate with knowledge of IT systems such as Word and Excel
Desirable
Administration qualification Knowledge of databases and spreadsheets HNC or NVQ Level 3 or equivalent evidence of working at that level
Experience Essential
Experience within the NHS or similar environment (e.g. Dept of Health or other public service) Experience of working with cancer patients or within a relevant clinical setting Ability to effectively communicate with patients, their families and or carers and members of the multidisciplinary team
Desirable
Experience of audit and data collection Experience of telephone triage and patient contact Experience of Waiting Time Targets Experience of working with patients
Skills Essential
Excellent organisational skills Excellent written/oral communication and interpersonal skills Understands the need to prioritise and cope with changes at short notice. Understands confidentially
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Airedale NHS Foundation Trust
Address Airedale NHS Foundation Trust
Skipton Road
Keighley
BD20 6TD
United Kingdom
Employer's website https://www.airedale-trust.nhs.uk (Opens in a new tab)