About this role
• Guest Communication: Maintain a cheerful and polite demeanor during all interactions with guests, respond promptly to their requests, and resolve any issues in a professional and efficient manner.
• Cleanliness and Sanitation: Ensure the cleanliness and tidiness of the SPA area. Clean and disinfect changing rooms, treatment rooms, equipment, and other SPA facilities in strict compliance with sanitary, hygienic, and safety standards.
• Supplies Management: Monitor SPA supplies, track the availability of towels, beverages, guest amenities, and other necessary items, and restock them as needed.
• Area Supervision: Supervise the use of the SPA area, monitor activities on-site, and report any problems or concerns to management to ensure a safe and comfortable environment is maintained.
• Operational Support: Support SPA operations by assisting the SPA team with daily routines and general tasks when needed to enhance guest satisfaction.
• Composure Under Pressure: Ability to remain calm and composed in high-stress situations, addressing guest requests and concerns with courtesy and professionalism.
• Organizational Skills: Strong organizational skills with the ability to multitask and manage multiple responsibilities effectively.
• Flexible Schedule: Availability to work on a shift-based schedule, including weekends and official holidays.
• Adaptability: Ability to adapt quickly to different working conditions and changing situations.
• Experience: Previous work experience as a SPA attendant, in housekeeping, or in a similar role is preferred.