About this role
Billing Support Sales Analyst - St. Louis, MO
Job Description: ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.The Billing Sales Support Analyst is a trusted resource that provides account analysis, complex issue resolution, client enhancement feedback, and contractual schedule subject matter expertise. This key role is critical for revenue growth and retention. The position requires high output, strong analytical ability, a high level of accountability, dynamic performance standard while working independently, good relationship building skills, and experience working with all organizational levels internally and externally. Primary responsibilities include but are not limited to analyzing complex and diverse billing events, preparation and delivery of billing reports with expert analysis, often serving as a liaison between multiple parties internally and externally to make Equifax the easiest partner to work with.
We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday) , paired with Friday Flexibility to wrap up your week remotely.
Additional Qualifications/Responsibilities: What you will do:
Prepares and delivers client-based reporting, educates clients on self service tools and reporting and easily identifies areas of opportunities where action is taken to resolve complex issues.
Support issue resolution around billing and general customer service.
Assist with inquiries regarding billing, pricing, contracts, reporting and research.
Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship.
Conduct research to communicate findings/solutions to assist sales representatives with maintaining and expanding strategic client base and revenue.
Administration of complex billing account analysis in detailed reconciliations by comparison to invoices, contracts and account settings.
Evaluates and communicates client escalations to report on results, trends, progress, and make recommendations.