About this role
Service Processing Support Associate II - Uniondale, NY
Job Description: ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
Job Description
As an Associate II, you’ll play a key role in delivering exceptional service and operational support to both customers and business partners. Working under general supervision, you’ll investigate and resolve inquiries, support process improvements, and contribute to business initiatives that help drive organizational success.
This is an excellent opportunity for someone looking to build their professional experience, develop new skills, and grow within a collaborative and supportive environment.
What You'll Do Serve as a trusted resource for internal and external business partners by responding to written and verbal inquiries in a timely and professional manner. Research, investigate, and resolve customer and business partner requests of varying complexity. Support system and application testing efforts to ensure solutions meet business needs and perform effectively. Identify, document, and escalate system or policy issues while helping drive continuous improvement. Monitor, maintain, and communicate daily operational metrics and work conditions to support business objectives. Collaborate with management and subject matter experts on projects and initiatives requiring sound judgment and problem-solving skills. Follow established procedures while exercising independent decision-making to deliver quality results.
Additional Qualifications/Responsibilities: What We're Looking For Strong communication and customer service skills. Excellent attention to detail and organizational abilities. Analytical mindset with the ability to investigate issues and identify solutions. Ability to manage multiple priorities in a fast-paced environment. Strong collaboration skills and a desire to learn and grow professionally. Preferred Experience 0-2 years of professional experience in customer service, operations, administrative support, or a related field.
Skills
Analytical Thinking, Application Testing, Business Initiatives, Collaboration, Identifying Problems, Problem Resolution, Problem Solving, Process Improvements, Service Processing, Taking Initiative, Technical Support
Compensation
Compensation offered for this role is 17.98 – 25.66 per hour and is based on experience and qualifications.