About this role
In this role, you'll oversee shipments from assignment through final delivery, ensuring freight moves efficiently, customers stay informed, and carriers receive exceptional support.This is an excellent opportunity for someone looking to build a long-term career in logistics. The ideal candidate thrives in a fast-paced environment, enjoys solving problems, and can effectively balance customer service, operational efficiency, and profitability.Growth Opportunity: This position offers a clear career path into leadership within transportation and logistics operations.What You'll Do Transportation Operations
• Manage shipments from assignment through final delivery • Monitor load boards and ensure freight is covered in a timely manner • Source and secure carrier capacity within established rate guidelines • Maintain accurate shipment status updates within the Transportation Management System (TMS) • Track pickup and delivery performance to ensure service expectations are met • Identify delays, service risks, and transportation disruptions before they impact customers • Resolve transportation exceptions and operational challenges • Escalate unresolved issues while documenting action plans and next steps
Carrier & Customer Support
• Serve as the primary point of contact for carriers and transportation providers • Build and maintain strong carrier relationships to support capacity needs • Provide proactive shipment updates, ETAs, and service notifications • Partner closely with account management and operations teams • Troubleshoot service issues and coordinate timely resolutions • Balance customer expectations, carrier relationships, and profitability goals • Deliver an exceptional customer experience in a high-volume environment
Reporting & Financial Oversight
• Monitor shipment profitability and operational performance • Document carrier rejections, capacity constraints, and service issues • Support reporting initiatives and maintain data accuracy • Assist with transportation metrics and performance tracking
Qualifications Required
• Bachelor's degree preferred • OR equivalent work experience • Minimum of 1 year of experience in logistics, transportation, dispatching, brokerage, or supply chain operations • Experience within trucking, transportation, 3PL, brokerage, or fleet operations strongly preferred
Technical Skills
• Proficiency with Microsoft Excel, including: • Sorting and filtering data • Basic formulas • Pivot tables
• Reporting functions • Working knowledge of Microsoft Outlook and Word • Ability to learn and navigate Transportation Management Systems (TMS)
Industry Knowledge
• Understanding of transportation and logistics operations • Knowledge of FMCSA and DOT regulations preferred • ELD/eLog experience is a plus
• What Makes You Successful
• Strong communication and interpersonal skills • Customer-focused mindset • Ability to build and maintain professional relationships • Highly organized with strong attention to detail • Comfortable managing multiple priorities in a fast-paced environment • Effective problem solver with critical thinking skills • Self-motivated and able to work independently • Strong sense of urgency and accountability • Professional, collaborative team player • Ability to remain calm and make sound decisions under pressure
Why Join?
• Opportunity to grow within a rapidly evolving transportation operation • Clear path toward leadership and management opportunities • Fast-paced, team-oriented environment • Exposure to all aspects of transportation and logistics operations • Opportunity to make a direct impact on customer success and operational performance
• If you're looking to grow your career in transportation, logistics, or supply chain operations and enjoy working in a dynamic, customer-focused environment, we'd love to hear from you. Job Type & LocationThis is a Permanent position based out of Plymouth, MI. Pay and BenefitsThe pay range for this position is $50000.00 - $55000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.full benefits, med, vision, and dental, Workplace TypeThis is a fully onsite position in Plymouth,MI. Application DeadlineThis position is anticipated to close on Sep 1, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.