About this role
Job summary
Rothwell & Desborough Healthcare Group is seeking an organised, proactive and reliable Practice Business Assistant to support the smooth running of our busy two site GP practice.
The varied role will provide operational and administrative support to the Practice Business Manager and wider management team with a particular focus on premises, maintenance, health and safety and compliance.
The successful candidate will help ensure that both practice sites remain safe, well maintained and compliant with relevant regulations.
We are a large forward thinking GP practice serving approximately 22000 patients across Rothwell & Desborough and surrounding areas. We are looking for someone who enjoys practical problem solving and working as part of a team.
Hours 25 hours over 5 days
Main duties of the job
Carry out and recording routine fire alarm tests across both sites.
Completing regular health and safety checks across both sites.
Monitor and maintaining health and safety records and compliance logs.
Reporting maintenance issues and arranging repairs with contractors.
Assisting with the coordination of planned preventative maintenance
Supporting the management of premises equipment and facilities
Maintaining maintenance schedules
Assisting with workplace risk assessments and related documentation
Supporting environmental checks
Assisting with business continuity and emergency preparedness arrangements
Manage patients complaints end-to-end, from initial contact and investigation through to resolution, communication with patient, and final closure
Assist with the management and recording of significant events
Support the management and monitoring of the practices social media platform
Undertaking general administrative duties
Providing support for practice projects and service improvement initiatives a required
New staff onboarding programme and main port of call
New staff inductions
About us
Rothwell & Desborough Healthcare group is a busy, supportive and progressive practice. We are committed to providing high-quality patient care and maintaining safe, efficient and welcoming environments for patient, staff and visitors.
What we offer
Four weeks annual leave plus Bank holidays (pro rata)
NHS pension scheme
Supportive management team
Onsite parking
Job description Job responsibilities
Facilities, Health & Safety and Compliance
Carry out and accurately record routine fire alarm tests across both practice sites. Complete regular health and safety checks across Rothwell and Desborough Medical Centres. Monitor, maintain and update health and safety records, compliance documentation and relevant logs. Identify and report maintenance issues and liaise with contractors to arrange appropriate repairs. Assist with the coordination and monitoring of planned preventative maintenance (PPM) programmes. Support the management, maintenance and monitoring of practice premises, equipment and facilities. Maintain accurate maintenance schedules and ensure that planned works are appropriately recorded. Assist with workplace risk assessments and maintain associated documentation. Support environmental checks and ensure any issues identified are appropriately reported and followed up. Assist with business continuity planning and emergency preparedness arrangements. Ensure relevant facilities and health and safety documentation is kept up to date and readily available.Patient Complaints and Significant Events
Manage patient complaints from initial contact through to investigation, resolution and final closure. Communicate appropriately and professionally with patients throughout the complaints process. Ensure complaints are accurately documented, monitored and responded to within required timescales. Liaise with relevant staff members to investigate complaints and identify appropriate actions. Assist with the management, recording and follow-up of significant events. Support the identification of learning points and contribute to improvements arising from complaints and significant events.Staff Onboarding and Induction
Coordinate and support the practice's new staff onboarding programme. Act as a main point of contact for new employees during the onboarding process. Coordinate and deliver, or assist with, new staff inductions. Ensure appropriate documentation, policies, procedures and mandatory requirements are provided to new staff. Liaise with relevant members of the practice team to ensure new employees are appropriately supported when joining the practice.Administration and Practice Support
Undertake a range of general administrative duties to support the smooth running of the practice. Provide administrative and organisational support to the Practice Manager and wider practice team as required. Assist with practice projects and service improvement initiatives. Maintain accurate records and ensure documentation is completed and stored appropriately. Provide support across both practice sites as required.Social Media and Communications
Support the management and monitoring of the practice's social media platforms. Assist with the preparation and publication of appropriate practice communications and updates Ensure communications are professional, accurate and consistent with practice policies and confidentiality requirements.General Responsibilities
Work collaboratively with colleagues across both Rothwell and Desborough Medical Centres. Maintain confidentiality and comply with relevant information governance requirements. Follow all practice policies, procedures and health and safety requirements. Maintain a professional and approachable manner when dealing with patients, staff, contractors and external organisations. Identify opportunities to improve systems, processes and the patient experience. Undertake any other reasonable duties appropriate to the role and level of responsibility. The post holder will be required to work across both Rothwell & Desborough Medical Centres and should be able to travel between the two sites as required by the need of the practice.
Person Specification
Experience Essential
Previous experience in administrative, facilities, estates health & safety or business support role Good organisational skills and attention to detail Ability to prioritise workload and work independently. Good communication and IT skills including Microsoft office. Ability to maintain accurate records. Flexible and reliable approach
Desirable
Experience in working within a GP practice, healthcare setting or NHS environment. Knowledge of health & safety procedures and compliance requirements Experience coordinating maintenance or contractual visits. Experience of fire safety testing or premises compliance3 checks Awareness of Infection prevention and control standards
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Rothwell & Desborough Healthcare Group
Address 109 Desborough Road
Rothwell
Kettering
Northamptonshire
NN14 6JQ
United Kingdom
Employer's website https://www.rdhg.co.uk/ (Opens in a new tab)