About this role
Job summary
We are looking for a friendly, organised and reliable Administrative Assistant to join our team and provide essential administrative support to our reception team and the wider practice.
This is a varied and rewarding role involving front-desk reception, telephone support, patient liaison and general administrative duties. You will be an important part of the practice team, helping to ensure the smooth and efficient running of our busy GP practice while providing a welcoming and professional service to our patients.
The successful candidate will be a confident and approachable communicator who is able to build positive relationships with patients and colleagues. You will be well organised, able to prioritise and manage competing tasks effectively, and comfortable working in a fast-paced environment.
Flexibility is important, as you will be expected to work collaboratively across different areas of the practice and provide support to other teams when required. We are looking for someone who is proactive, adaptable and takes pride in delivering a high standard of service.
This role is based across two practice sites, located approximately one mile apart.
Hours of Work
26.25 hours per week, Monday to Friday Shift pattern includes both: AM shifts: 8.00am 1.15pm PM shifts: 1.15pm 6.30pm Over a two-week period, you will work 5 AM shifts and 5 PM shifts
Main duties of the job
The successful candidate will provide professional front-desk and administrative support within the practice, assisting patients, managing appointments and enquiries, processing registrations and documentation, maintaining accurate records, and ensuring confidentiality. Support both clinical and non-clinical teams to help maintain the smooth and efficient running of the practice.
About us
Rothwell & Desborough Healthcare Group is a large busy and forward thinking two sited GP Practice providing primary care services to approximately 22000 patients across Rothwell & Desborough and the surrounding rural communities In North Northamptonshire. Our patient list continues to grow through local housing developments, and we are committed to developing accessible patient centred care to our local community We, are a training practice with a strong multi-disciplinary team including salaried GPs, Nurse Practitioners, Practice nurses, Health care Assistants, Nurse Associate and an administrative team.
We are committed to delivering high quality patient centred care supporting long term condition management within the community.
Job description Job responsibilities
Key Responsibilities
Provide support to the reception team and wider practice. Welcome and assist patients at the front desk in a professional and friendly manner. Answer incoming telephone calls and deal with enquiries appropriately. Liaise with patients by telephone, in person and through other appropriate communication channels. Book, amend and manage patient appointments. Handle general administrative tasks and ensure work is completed accurately and efficiently. Process patient registrations and related documentation. Scan, upload and accurately file documents and correspondence. Deal with prescription enquiries and direct requests to the appropriate team where necessary. Manage emails and respond to or action enquiries appropriately. Provide administrative support to clinical and non-clinical teams when required. Maintain confidentiality and handle patient information in accordance with practice policies and procedures. Assist with maintaining accurate and up-to-date records. Support the smooth running of the reception and administrative functions. Undertake any other reasonable duties required to support the practice and its teams.
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths
Desirable
ECDL or equivalent
Experience Essential
Experience dealing with the public, patients, or customers Ability to multi-task and work effectively under pressure Excellent communication skills, both verbal and written
Desirable
Experience using SystmOne Experience working in primary care, the NHS, or a caring profession
Knowledge and Skills Essential
Good numeracy skills Strong problem-solving abilities
Desirable
Good keyboard skills and confident computer use IT literate, with intermediate experience in Microsoft Word and Excel Experience of complex administration and record keeping in an office environment
Qualities and Attributes Essential
Understanding of, and commitment to, maintaining strict confidentiality Ability to use own judgement, showing resourcefulness and common sense Awareness of the importance of producing and maintaining consistently high standards of work Ability to work effectively in a changing environment Ability to work as part of an integrated, multi-skilled team Willingness to work flexible hours as required Well presented with a professional, pleasant manner Ability to maintain a tidy and organised work environment and present work to a high standard
Desirable
Personable with a good sense of humour
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Rothwell & Desborough Healthcare Group
Address 109 Desborough Road
Rothwell
Kettering
Northamptonshire
NN14 6JQ
United Kingdom
Employer's website https://www.rdhg.co.uk/ (Opens in a new tab)