About this role
Salary: £? - ? per year
Requirements: 3rd line IT support experienceMicrosoft 365 administration experienceMicrosoft Azure experienceWindows Server experienceActive Directory and Entra ID experienceNetworking and troubleshooting experienceExperience with firewalls, switches and wireless networksVirtualisation experienceBackup and disaster recovery experienceEndpoint security experienceExperience with NinjaOne or a similar RMM / IT support management platformExperience with IT infrastructure projects Responsibilities: Act as a senior escalation point for 1st and 2nd line engineersDiagnose and resolve complex 3rd line support issuesProvide technical guidance and mentoring to 2nd line support staffHelp maintain high technical and customer service standards across the helpdeskTake ownership of escalated client issues through to resolutionSupport Microsoft 365 and Azure environmentsTroubleshoot Windows Server and infrastructure issuesSupport networking, firewalls, switches, Wi-Fi and connectivityUse NinjaOne as part of the day-to-day support and management of client environmentsAssist with technical projects, migrations and infrastructure upgradesIdentify recurring technical issues and recommend improvementsMaintain clear and accurate technical documentationWork directly with clients when senior technical input is requiredWork collaboratively with the wider technical and management team Technologies: Active DirectoryAzureSupportMicrosoft 365SecurityWindowsOffice 365Cloud More:
We are a Midlands-based IT company providing managed IT support, IT projects and IT solutions to a wide range of clients across the UK. We take pride in our dedication to our clients, our technical expertise and our track record of delivering outstanding service for over 30 years. We are looking for an experienced Senior IT Support Engineer to join our team in Curdworth. This is an onsite role with a two-month contract and a pay rate of £265 per day outside IR35.
last updated 34 week of 2026