About this role
Salary: £? - ? per year
Requirements: Previous experience working in an IT administration, IT Service Management or ServiceNow environmentGood understanding of data quality and record managementStrong Microsoft Excel skillsExcellent attention to detailGood organisational and administration skillsComfortable communicating with different IT teams to gather informationAble to manage a workload involving large volumes of records and dataGood written and verbal communication skillsPrevious experience using ServiceNow CMDBUnderstanding of Configuration Items and basic CI relationshipsFamiliarity with Services and Service Offerings within ServiceNowBasic understanding of ITIL or IT Service ManagementExperience with data cleansing, data validation or administration projectsPrevious experience working within a large IT environment Responsibilities: Maintain and update Configuration Item records within ServiceNowCreate, amend and retire records following agreed processesUpdate CI information including ownership, support groups, status and other key attributesReview records for missing or inaccurate informationCarry out routine CMDB housekeeping and data cleansingUpdate relationships between records where information has been provided and validatedMaintain Service and Service Offering information within ServiceNowReview ServiceNow records for incomplete, duplicate or inaccurate informationCorrect data issues following agreed processes and standardsIdentify missing information and follow up with the relevant IT teamsSupport regular data validation exercisesAssist with the completion of data remediation activitiesMaintain spreadsheets or trackers recording outstanding data issues and progressProduce basic reports on data completeness and outstanding actionsContact IT teams to gather missing Configuration and Service informationFollow up on outstanding information and actionsMaintain accurate records of updates and changesArrange meetings where required to gather or confirm informationRecord actions and decisions from meetingsProvide regular updates on progress against allocated administration and data cleansing activitiesFollow established Configuration Management and ServiceNow processesEnsure records are updated in line with agreed data standardsSupport Configuration Management reviews and audit activities by providing accurate informationHighlight records which do not meet agreed standards to the Configuration ManagerAssist with maintaining Configuration Management documentation Technologies: CMDBExcelSupportITILServiceNow More:
We are working with a longstanding client who are one of the worlds largest and most well known solutions companies. Their customers include one of the UKs biggest hospitality businesses, and they are looking for an IT Configuration Administrator to support the maintenance and improvement of Configuration Management and service information held within the ServiceNow platform. This is a 2 month initial contract based in Dunstable, with a hybrid working pattern of 3 days in the office and 2 days from home. The role is focused on administration, data quality and record maintenance, working closely with IT teams to improve the accuracy of Configuration Items, Services and Service Offerings. The position is inside IR35 with a pay rate of £250 per day.
last updated 34 week of 2026