About this role
Salary: £40,000 - 45,000 per year
Requirements: Experience within a law firm or professional services environmentPrevious experience in a first-line IT support or service desk roleStrong knowledge of Microsoft Windows 10/11Experience supporting Microsoft 365, Outlook, Teams and Office applicationsBasic understanding of Active Directory and user account administrationKnowledge of networking fundamentals including TCP/IP, DNS, DHCP and VPNExperience supporting desktop hardware, laptops, printers and mobile devicesStrong troubleshooting and problem-solving skillsExcellent communication and customer service skillsAbility to prioritise workload and work effectively under pressureProfessional, approachable and customer-focused mannerFamiliarity with legal applications such as iManage, Intapp, BigHand, Aderant, Elite 3E or SOSExperience with ITSM platforms such as ServiceNow, HaloITSM, Jira Service Management or FreshserviceKnowledge of Microsoft Intune, Autopilot or Azure Virtual DesktopUnderstanding of Cyber Essentials, ISO 27001 or ITIL practices Responsibilities: Act as the first point of contact for IT support requests by telephone, email, helpdesk and in personLog, prioritise, investigate and resolve incidents and service requests within agreed service levelsEscalate complex technical issues where appropriateConfigure, deploy and support computers, laptops, printers, mobile devices and peripheralsDeliver IT inductions for new starters and work experience studentsProvide support for Microsoft Windows, Microsoft 365, Outlook, Teams and standard business applicationsAssist with user account administration, password resets and access managementSupport document management, legal and practice management systemsSet up meeting rooms, video conferencing and audio-visual equipmentMaintain accurate IT service management recordsCarry out software installations, updates, system checks and equipment buildsSupport employee onboarding and offboarding, including hardware and account setupMaintain IT asset registers and equipment inventoriesFollow IT security, data protection and cybersecurity proceduresAssist with IT projects, office moves and technology rollouts Technologies: Active DirectoryAzureHardwareSupportITILITSMJIRAMicrosoft 365Microsoft IntuneMobileSecurityServiceNowTCP/IPVPNWindowsOffice 365Cloud More:
We are seeking a proactive IT Support Engineer to join our law firm in central London, with hybrid working available. This is a fast-paced professional services environment where you will provide first-line technical support to legal professionals and business support staff, acting as the first point of contact for IT queries across desktop systems, Microsoft 365, mobile devices, business applications and IT infrastructure.
last updated 34 week of 2026