About this role
Your Role in the Healthcare Journey The ICS ( Integrated Concept Solutions ) Manager is a role responsible for leading and developing the ICS team to deliver against Sysmex UK & Ireland's commercial and strategic objectives. As the leader of the ICS function, the post holder will oversee pre-sales activities, demonstrations, workflow studies, exhibitions, user meetings and post-award customer engagement, while also supporting the successful introduction, development and lifecycle management of products and solutions. The role leads pre-tender engagement across the renewal pipeline, working with networks and laboratories in the 12 to 18 months before a formal process begins, to ensure our capability is understood and reflected in technical specifications and evaluation criteria. This engagement is conducted with transparency and within procurement rules. A key focus of the role is building organisational capability through coaching, mentoring and developing team members, strengthening both technical expertise and commercial understanding. Lead the ICS team’s contribution across the pre-tender and tender lifecycle, from early engagement with pathology networks, trust and corporate parent organisations (recognising that supplier decisions are increasingly taken above laboratory and procurement level), sequenced against contract end dates, through to technical proposals. Support and contribute to the delivery of the UK and Ireland business plan, working in alignment with commercial, product and wider leadership objectives. Lead the promotion of the Sysmex value proposition throughout the sales cycle through presentations, demonstrations, site visits, workflow assessments and customer engagement activities . Drive continuous improvement in tender response quality through post-tender reviews, lessons learned activities, feedback analysis and the sharing of best practice across the team. Oversee the delivery of workflow and efficiency studies to demonstrate and validate the value of Sysmex solutions, ensuring robust pre- and post-installation evaluations that identify customer benefits and opportunities for optimisation. Support and develop the primary MSC business area, building capability within the team across MSC services, partner solutions and emerging market opportunities. Lead product lifecycle management activities, collaborating with Sysmex Europe and internal stakeholders to support successful product launches, product enhancements and product retirement activities. Oversee product introduction plans and ensure product developments are effectively translated into customer communications, tender responses and commercial support materials. Lead, coach and develop the ICS team, fostering a high-performance culture and building capability in technical expertise, commercial awareness and market understanding. Your Profile to Shape the Future of Healthcare You s hould have FIBMS, MSC or another related postgraduate level qualification in biomedical sciences or a related discipline E xceptional experience and knowledge in haematology, coagulation and POC diagnostic disciplines. Demonstrated success in leading and delivering high-quality tender responses, including stakeholder engagement, quality assurance, governance, lessons learned processes and continuous improvement initiatives. Experience working within UK and Irish procurement frameworks and tendering environments including public and private sector requirements. Proven experience in leading, developing and motivating high-performing teams, including performance management, coaching, succession planning and capability development. The ability to build strong relationships with other teams within the company, primary bidders and partner suppliers Experience in a commercial customer facing role to help understand the challenges faced by our commercial colleagues