About this role
Your role in the healthcare journey Carry out installations and system commissioning, ensuring full functionality from the outset Perform corrective and preventive maintenance to guarantee optimal system performance Troubleshoot and resolve technical issues efficiently during on-site interventions Monitor installation quality and proactively identify and report potential improvements Provide basic technical training to customers following installation Act as a trusted advisor to laboratories, ensuring proper use and performance of Sysmex solutions Support Sales and Marketing teams during congresses, workshops, and customer events Contribute to business growth by supporting customer retention and identifying service-related opportunities Manage and maintain spare parts stock (car stock/workshop) to ensure rapid response times Accurately document and report all service and installation activities Ensure proper management of packaging and waste generated during field activities Your profile to shape the future of healthcare University degree or equivalent in engineering or biosciences At least 5 years of professional experience in IVD sector, preferably within a multinational organization At least 5 years of experience as a Field Service Engineer in haematology analysers Advanced certificate in electronics and/or equivalent industry experience Technical knowledge of electronic equipment (preferably IVD), MS Office, databases Languages: Greek native, English fluent Proven ability to work independently in the field while collaborating effectively with internal teams Proven hands-on experience in installation, maintenance, troubleshooting and repair of technical equipment Experience working with service documentation, quality procedures and safety, health and environmental regulations