About this role
Job summary
To provide an efficient and high quality ward-based clerical service supporting the staff responsible for inpatient care. Emphasis should be placed on confidentiality and efficiency; remaining calm, courteous and professional at all times.
2 part time posts available
Post 1 hours
32.5hrs per week
Monday - Friday 9am-4pm
30 minute lunch
Post 2 hours
24hrs per week
Monday, Tuesday, Thursday - 830am - 3pm
Friday - 1030am-5pm
Wednesday - Day off
30 minute lunch
**Post holders will be required to be flexible to cover annual leave with notice**
Main duties of the job
Welcome patients & visitors into the clinical area, maintaining a courteous & professional manner at all times.
Handle telephone calls & face to face enquiries from relatives, hospital staff & members of the Public in a constructive & sympathetic manner referring to the appropriate person where necessary.
Use computer skills & other clerical activity to perform the correct procedure for admission, discharge, transfer & make arrangements for follow up appointments in the manner laid down by the Trust.
To be responsible for any information entered onto the computer whilst carrying out the duties required by the Trust & maintaining confidentiality.
Report any errors, duplications or omissions in patient information to the appropriate department & carry out the correct procedure to rectify the problem as per Trust policy.
Ensure that patients' medical records are available on the ward, obtaining these where necessary from other departments according to Trust policy. Ensuring notes are traced to the correct location.
Ensure patient confidentiality/privacy is maintained at all times in accordance with Trust policy.
Ensure all case notes are kept in good condition in accordance with trust policies, whilst notes are in the care of the ward.
Carry out daily maintenance of the ward medical notes trolley, ensuring that notes re kept tidy at all times, & photocopy relevant Trust documentation to ensure an adequate supply is available for ward use.
About us
We are delighted to offer a wide range of benefits to employees including:
Cycle to Work Travel Scheme Childcare Vouchers with Salary Sacrifice Onsite Nursery Buying and Selling Annual Leave Car Leasing Employee Assistance Programme Employee Health and Wellbeing Extensive Reward Scheme Counselling Service Financial packages including Vivup and Wagestream Staff Networks, Enable, Rainbow, Gender, Race Equality Ecoaware & Admin Network.
Our values:
We understand that it's down to the hard work, effort and dedication of our staff that makes a difference for our patients. Our people really do make our Airedale experience - we take pride in fostering a friendly, effective and caring work environment. Our values are part of our DNA, which are:
Committed to Quality of Care Compassion Working together for patients Improving Lives Everyone Counts Respect and Dignity
Got questions before you apply, please contact the recruiting manager to find out more.
Job description Job responsibilities
For further information and full details of the job role please see the attached job description and person specification.
This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.
If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation
Person Specification
Knowledge Essential
Knowledge of maintaining administration systems Experience of working with the public Experience of reception/clerical duties
Desirable
Experience of working for the NHS Experience of accessing information from the Intranet/Internet Working knowledge of Patient Administration systems (PAS) Knowledge of medical terminology
Skills Essential
Good oral, verbal and written communication skills Ability to manage time effectively and demonstrate good organisational abilities Demonstrate a commitment to quality of work, accuracy and presentation
Qualifications Essential
GCSE English and Maths or equivalent
Desirable
ECDL/CLAIT qualifications OCR/RSA II Word Processing
Experience Essential
Experience of working in an office environment Experience in use of computerised systems
Desirable
Experience of Microsoft Excel and Access Experience in Medical Records Experience of working with medical case notes
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Airedale NHS Foundation Trust
Address Airedale NHS Foundation Trust
Skipton Road
Steeton
BD20 6TD
United Kingdom
Employer's website https://www.airedale-trust.nhs.uk (Opens in a new tab)